Customer Service Call Center

KW KIMBERLY WHITE

Lake Elsinore, CA ***** 619-***-**** ad8020@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

SKILLS Customer Data Confidentiality

Understanding Customer Needs

Upbeat and Positive Personality

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 07/2019 to CURRENT Everything Breaks Dallas, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. MANGER 03/2011 to 02/2020

Braids Plus San Jacinto, CA

Accomplished multiple tasks within established timeframes. Onboarded new employees with training and new hire documentation. Cross-trained existing employees to maximize team agility and performance.

Maximized performance by monitoring daily activities and mentoring team members.

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

CHEF 01/2000 to 02/2011

Oceanside Marine Base Oceanside, CA

Handled and stored food to eliminate illness and prevent cross- contamination.

Monitored line processes to maintain consistency in quality, quantity and presentation.

Prepared meals from scratch using authentic, popular recipes to generate repeat business.

Checked freezer and refrigerator prior to each shift to verify correct temperatures.

Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs. Oversaw grill, stove and oven and cleaned equipment after every shift. Placed orders to restock items before supplies ran out. EDUCATION No Degree Sales And Distribution 02/1995 San Diego Mesa College, San Diego, CA

High School Diploma 03/1983

Morse High School, San Diego, CA

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