Vice President Customer Service

Todd F. Morgan, Director of Operations, RRT, CRTT

*** ********* ******, ********, ****

ad8003@r.postjobfree.com *740-***-****

Highly focused, decisive, initiative-taking professional with solid experience in operations management, customer service, quality assurance and development. Resourceful analytical manager capable of initiating productive solutions to complex problems. Recognized as a focused, practical thinker who is willing to devote time and energy to accomplish outstanding results. An experienced leader and collaborator who recognizes individual strengths and through unity enhances overall performance and quality of services provided. SUMMARY OF QUALIFICATIONS

● Vice President of Operations, Chief Operating Officer, Director of Operations, Regional Director, District Manager, Department Director, and Shift Supervisor.

● Extensive successful outcomes in all phases of healthcare management and operations.

● Comprehensive knowledge- Medicare, VA, BWC, and State Medicaid.

● Exceptional analytical skills with focused diligence, fair and results oriented.

● Highly skilled and insightful strategic planner.

● Complete P&L management experience with successful outcomes.

● Extensive budget analysis and preparation experience and successful outcomes.

● Business Development, Sales Strategy, Customer Relations, and Recruiting.

● New market development and operations start up experience.

● Strong managerial, interpersonal, and professional presentation experience. PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS

Community Mercy Home Care 06/2018-Current

Director of Operations

Responsibilities:

● P&L Management

● Quality

● Associate Engagement

● Performance management

● Sales Strategy and Census Growth Management

Medicalservicequotes.com 01/2014-06/2018

Vice President of Client Services

Responsibilities:

● Oversight of client services to ensure customer satisfaction.

● Management of medical distribution of medical services: DME, IME, Home Health, Diagnostics, Transportation, Translation, Surgical Implants, and Home Modifications.

Bridgeport Home Health Care 03/2012-06/2014

Vice President of Operations Responsibilities:

● Operations support to include:

● Billing Medicare, Medicaid, Private Insurance and Workers compensation.

● Performing all payroll functions to include weekly payroll, payroll taxes, W2’s, preparation, and payment of all SUTA and FUTA taxes.

● Preparation of all financials including year-end close.

● Performing accounts receivable collections for all Medicare and private insurance.

● Accomplishments:

● Improved organizational cash flow.

● Decreased organizations accounts receivable.

● Prepared the organization for JCAHO survey which resulted in successful accreditation November 2012.

● Streamlined operations to maximize efficiency and reduce overall costs. Cambridge Home Health Care/Almost Family 02/2006-03/2012 District Manager

Chief Operating Officer, promotion

Senior Vice President of Operations. promotion

● Responsible for 37 offices in Ohio and Pennsylvania as Senior Vice President of Operations. This included 7 Medicare provider numbers and 11 designated Medicare branches. and an annual revenue over $30,000,000 ● Completed P&L management and budget preparation.

● Extensive ODH/PASSPORT survey preparation experience.

● Implemented initiatives that resulted in consistent Medicare census growth between 2008 and 2011.

● Responsible as the Chief Operations Officer for unprecedented revenue growth in the non-Medicare division.

● As Senior Regional Director found revenue opportunities internally, which increased overall revenue by 5%.

● Reduced overall company expenses through restructuring and efficiency management.

● Responsible for reducing the credit line in 2010 from $2,000,000 to zero and paying off a Mezzanine debt of $4,000,000.

Grady Memorial Hospital, Delaware, Ohio 06/2003-02/2006 Director of Cardio-Pulmonary Services

● Departmental oversight for Cardiopulmonary Services. (Respiratory Care) ● Developed, implemented, and designed all policies and procedures.

● Departmental management including staffing, staff productivity, revenue analysis, budgets, budget variance reports, product review and evaluation.

● Increased revenue to exceed budget and increased staff productivity from 63% to 85% through service line enhancements and streamlining of processes.

● Initiated performance improvement measures which resulted in improvements in patient care with an overall reduction in cost.

● Initiated cost reduction initiatives which had positive results on the department’s bottom line.

● Responsible for product line development: Cardiac Stress Echocardiography, and Tilt Table Studies.

Omnicare Health Network- Multi state 08/1997-06/2003 Vice President of Operations, Director of Operations, Regional Manager

● Operational responsibilities for home care, long term care, Medicare part B, and respiratory operations in Ohio, Florida, Maine, Kentucky, Maryland, Virginia, Connecticut, Texas, and Indiana.

● Increased operational revenue from six figures to over $1.2 million per month.

● Fiscal responsibilities for a budget over $12,000,000.

● Successful start-up of seven new branch locations.

● Professional growth and promotions within the company to the VP level.

● Managed all clinical services offered by the network, including nursing and respiratory therapists.

● Responsible for all marketing, sales strategy, and management of the entire sales team.

● Completed and reviewed P&L consistently.

● Comprehensive company management of all staffing, staff productivity, revenue analysis, budgets, and budget variance reports.

● Product Line Development: Medicare, Skilled Nursing and Enteral Services.

● Provided resource support to the entire team with extensive understanding and knowledge of Medicare, DME and Skilled Nursing services. North Central Health System: Bucyrus/Galion, OH Hospitals 09/1988-09/1997 Director Managed Care Services, Director Cardiopulmonary Services, Director Environmental Services

● Director of Managed Care: Responsible for all managed care contracting for the entire hospital system.

● Responsible for physician recruiting and physician practice management.

● Director of Cardiopulmonary; oversight of all aspects of care and services.

● Enhanced revenues to a positive bottom line through changes in staffing patterns, charge analysis review, billing code review, and product line enhancement.

● Director of Environmental Services.

● Initiated and managed Product Line Development: Joint Venture for the provision of home respiratory services.

EDUCATION

Columbus State (Associate Degree in Respiratory Therapy) Ohio Dominican, Ohio State, Ashford University

HONORS AND AWARDS- Cambridge Home Health- 2006-2012

● Northeast Ohio Success Award- 6 years

● Cascade Capital Corporation Growth Award- 6 years.

● Weatherhead 100 Award- 5 years

● Inc. 500 Award- 5 years

● Northwest Ohio Best Places to Work- 5 years.

HONORS AND AWARDS-Community Mercy Home Care-2019

Recognized as HomeCare Elite Agency

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