Customer Service Data Entry

DENISE PENATZER

Elizabeth, PA ***** # 412-***-**** # dpen943ayahoo.com

Professional Summary

Efficient professional with 30 years of experience performing various accounts receivable functions.

Superior familiarity with claims procedures, collections techniques and customer query resolution.

Skills

© Customer Contact * Billing Document Creation

* Billing Data Verification * Word Processing

* Billing and Invoicing © 10-Key Data Entry

® Account Posting,

Work History

Billing Specialist, 02/2012 to Current

South Hills Pain & Rehab Assoc ~ Jefferson Hills, PA

‘© Posted and adjusted payments from insurance companies.

© Communicated with insurance providers to resolve denied claims and resubmitted.

© Located errors and promptly refiled rejected claims.

‘© Propared and bill claims.

* Doing prior authorizations for outpatient procedures,

* Posted payments and collections on regular basis,

© Working AR reports

‘© Dealing with patients about their accounts,

Claims Adjustor/Customer Service Representative, 11/1998 to 08/2010

Highmark BC/BS ~ Pittsburgh, PA

© Processed and adjusted claims.

© Answered customer service phone calls for employee unit

* Assisted with the website taking customer and provider calls

Education

No Degree: Medical Secretary

Median Medical School - Pittsburgh, PA

High School Diploma: 06/1982

Ringgold High School - Monongahela, PA

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