Employee Relations Human Resources
Resume:
Sonia Behzad
Clearance: TS/SCI
Fredericksburg VA
ad7z3o@r.postjobfree.com
RESUME SUMMARY
HR and Administration professional with 10 years of experience managing the entire spectrum of HR functions, including recruitment and management. Demonstrated leadership qualities with a strong emphasis on attention to detail, initiative-taking, and team motivation. Proven track record of utilizing skills and experience through self-discipline and perseverance. Possesses the ability to obtain and maintain a Top Secret/SCI clearance and fosters good relations with the public and staff. Results-oriented with excellent communication and grammar skills. Broad experience in policy development, performance management, labor relations, employee relations, and benefits administration.
PROFESSIONAL EXPERIENCE
TechAnax-HR Manager June 2022-Present Woodbridge VA
Planned and executed two open enrollment meetings (health insurance benefits/FSA); worked proactively with brokers and vendors to ensure that renewal timelines were met; analyzed current and renewal premiums.
Worked with the CEO to manage day-to-day group, ancillary, COBRA, and other insurance benefits; processed enrollment changes; supported the CEO in working closely with brokers and carriers to resolve enrollment and premium billing issues.
Ensured required training was conducted and documented as required by different states. Training includes prevention of sexual harassment, prevention of discrimination, protection of controlled and personal information, nondisclosure agreement training, and employee handbook acknowledgments as required for corporate and specific projects.
Supported the CEO and Finance in administering benefits and reporting for Service Contract Act employees.
Provided technical, consultative, and administrative support for the organization's talent and workforce initiatives; supported leadership initiatives designed to provide managers with the resources needed to grow and upskill their teams.
Oversee recruitment and onboarding activities; posted online employment ads; conducted new employee orientation, onboarding sessions, etc.; provided substantive support for "upskilling" and professional development initiatives designed to strengthen the bench.
Assisted in the management of the cloud-based time and attendance system and other SAAS HR systems including group health insurance, applicant tracking, FSA, COBRA, etc.; resolved issues, implemented changes to increase productivity, streamlined processes, expanded employee self-service options, etc.
Provided substantive support to the CEO, Finance, and Administrative Systems for a range of HR department functions; researched and drafted policies; wrote memos and resolved issues.
Processed payroll using HRIS Systems and the internal HR Portal.
Planned and conducted wellness events, maintained personnel files, and performed special projects as assigned.
Partnered with leadership to manage employee relations activities.
Maintained compliance with federal, state, and local employment laws and regulations and recommended best practices to ensure compliance.
Possessed knowledge and experience and ensured compliance with the Service Contract Act (SCA), Davis Bacon Act (DBA), and Collective Bargaining Agreements (CBA).
Participated in the Request for Proposal (RFP) process and provided Human Resources information and expertise related to proposals.
Provided support with internal communications and worked with appropriate stakeholders on relevant internal communication efforts.
Analyzed metrics and trends and partnered with Compensation and Benefits to ensure the organization attracts and retains top talent. Used data to make recommendations related to various markets related to internal equity and job analysis.
Provided support in implementing key HR initiatives to address organizational issues.
Assisted in the design and delivery of targeted solutions, including strategic planning, visioning, change management, and team building.
Assisted with drafting responses to Department of Labor audits and Union grievances.
Participated in developing HR’s strategic direction relevant to the organization’s goals and objectives.
Partnered with the Senior Leadership team on succession planning, skills assessment, and development.
Reviewed and analyzed business metrics to include data on retention and employee experience to recommend systemic improvements.
Partnered with talent acquisition to build a sustainable pipeline of talent for current and potential contract wins.
Overseed, mentored, and guided HR team members.
Led the hiring process: developed and updated job descriptions, sourced and recruited candidates, screened resumes, and conducted phone and in-person interviews while administering company assessments.
Managed and updated HR documents related to new hires and terminations.
Verified candidates' backgrounds by contacting references and using a third-party software platform.
Organized and managed new employee orientation and onboarding, assisted with training programs, and managed the employee termination process.
Monitored employees under the Performance Improvement Plan.
Tracked all employees' sick personal and vacation time.
Prepared recurring payroll reports associated with 401k, tax reporting, and other benefit-related reports.
Maintained manager and employee confidence by keeping human resources information confidential.
Prepared, managed, and stored paperwork for HR policies and procedures.
Maintained relationships with both internal and external clients to ensure staffing goals are achieved.
Ensured company compliance with legal requirements related to human resources management.
ISN-HR Generalist September 2023-March 2024
Administered various human resources plans and procedures; assisted in the development and implementation of personnel policies and procedures; prepared and maintained the employee handbook and the policy and procedures manual.
Monitored and helped administer the performance evaluation program.
Performed benefits administration, including claims resolution, and invoice reconciliation, and communicated benefits information to employees.
Developed and maintained the affirmative action plans; filed annual EEO-1 and VETS-4212 reports; and maintained other records, reports, and logs to conform to EEO regulations.
Supported the new-hire process including orientation and ensured the appropriate and timely processing of new-hire paperwork.
Advised management in appropriate resolution of employee relations issues.
Maintained knowledge of legal requirements and government reporting regulations affecting human resources functions and ensured policies, procedures, and reporting complied.
Maintained records and employee statistics for government reporting.
Used tact, discretion, and good judgment in handling sensitive and confidential information.
Experienced with SCA & Government Contracting preferred.
Performed other duties as assigned.
Defense Counterintelligence Security Agency- Sr. Executive Assistant July 2023-September 2023 Quantico VA
Managed CFO and DCFO calendars, scheduled meetings, and rearranged schedules to ensure that their time was focused on critical and strategic issues.
Responded to requests from internal and external offices, distributed correspondence, circulated information, etc., to other staff (including senior staff) internal and external to DCSA.
Maintained and populated various databases and spreadsheets with data and information in support of assigned Division/Directorates, as required.
Required to utilize spreadsheets to track suspense actions and to manage workload, facility assignments, and other activities as needed; and maintain customer requests.
Managed division-level management in making and processing travel arrangements; processing travel expense report forms, checking requests, and checking the status of issues in DTS.
Prepared read-ahead materials and provided logistical assistance related to organizing meetings including space, technical support, supplies, transportation, and other requirements for assigned Directorate/Division meetings and training conferences.
Monitored general mailboxes, assigned emails to action officers, or loaded tasks into the Agency Task Management System as appropriate (CATMS).
Developed new policies, proposals, and regulations to solve critical problems affecting major parts of the programs.
Oversaw and managed the process and progress of organizational development and change actions.
Enrolled new employees by issuing forms and applications; and verifying completion.
Organized, compiled, and updated company personnel records and documentation.
Performed other duties as required or assigned.
Virginia Department of Social Services September 2022-May 2023 Richmond VA
Maintained HR and training systems and business processes within VDSS to support both VDSS and local departments of social services.
Implemented process improvements and system enhancements, maintained Information and Knowledge Management systems, generated HR Data Analytics, provided support for HR tools and services, assessed and documented user requirements to align with business needs, created and maintained process and systems documentation, designed test plans, created test scripts for system enhancements, and provided training for end users.
Provided training for less experienced staff to understand HR technologies.
Managed small to medium issues and exercised independent judgment in escalating issues to more senior staff.
Ensured data integrity and information system security requirements were managed.
Oversaw various HR systems within VDSS, including coordinating account access and deactivation, conducting system access certification, and performing other system administration tasks.
Thriveworks- Human Resources Generalist July 2021- June 2022 Fredericksburg VA
Employee Engagement:
Monitored posts on Facebook Workplace for everyone at Thriveworks Group as well as the Admin Team Group.
Investigated employee complaints by interviewing appropriate parties, gathering information, providing feedback, and making recommendations for corrective action to prevent a recurrence.
Developed an in-depth understanding of the company’s handbook, policies, and procedures to ensure appropriate interpretation and guidance.
Proactively researched and maintained knowledge of labor laws, regulations, and external mandates; reported changes affecting HR functions.
Processed requests through standard procedures for new hire onboarding, employee lifecycle-related processes/changes, and employment separations.
Maintained the compensation system, including job descriptions and classifications, salary scales, and the master job listing.
Performed analytical support such as reporting and analytics, attrition, and corporate metrics.
Participated in special projects as needed.
Created workflows in the HRIS system to improve the effectiveness of HRIS operations.
Maintained accurate and up-to-date human resources files, records, and documentation with the utmost confidentiality.
Participated in routine and external audits, providing backup support to the HR department as needed.
Engaged daily across the platform.
Onboarding:
Used DocuSign to send internal offers as well as external admin offers via the HR DocuSign, and internal clinician employment addendums when needed.
Conducted 1-month and 3-month new hire checks.
Worked in tandem with the additional HR Generalist to promptly answer employee inquiries and complete employment verifications, including responding to emails in the general HR email.
Benefit Administration:
Assisted in audits and monthly enrollments as needed.
Administered and monitored the use of FMLA and LOAs company-wide.
Assisted in projects as needed quarterly and weekly.
Special Projects: Assist in projects as needed quarterly and weekly.
Catholic Charities-Employment Specialist Aug 2019-June 2021 Fredericksburg VA
Assessed the employment readiness of refugees and asylees, creating an Individual Employment Plan for each client.
Educated clients about U.S. workplace norms and employer expectations through workshops and one-on-one coaching.
Guided and assisted clients with individual resume development, job search, job applications, interviewing, and the onboarding process.
Connected clients with employment and training opportunities.
Participated in employer outreach and networking.
Monitored labor market trends for the region and identified in-demand training and career paths for refugee clients, demonstrating an understanding of business needs.
Maintained positive relationships with clients, employers, training providers, and community colleges, participating in quarterly community consultations.
Educated refugees about the resources available within the communities in which they live.
Followed all policies and procedures outlined in the staff handbook.
Maintained all required documentation and provided all services within the required timelines.
Tracked in-kind donations and volunteer hours for reporting purposes.
Reported any incidents regarding the safety and security of clients to the supervisor immediately.
Contributed to monthly and quarterly program reports for submission to the Office of Newcomer Services and Catholic Charities promptly.
Prepared program status reports as requested, ensuring accurate and up-to-date VNIS reporting and maintaining up-to-date case notes documenting contact and services.
Conducted follow-up with clients at 30-, 60-, and 90-days post-placement.
Prepared files for internal and external audits as needed or requested by the supervisor.
Attended all required meetings.
Kings Dominion-Human Resource Specialist May 2019-Aug 2019 (Doswell, VA)
•Prepared or updated employment records related to hiring, transferring, promoting, and termination.
•Explained human resources policies, procedures, laws, and standards to new and existing employees.
•Maintained positive relationships with employees using databases for contact.
•Educated new hires on company policies including discipline policy, operations policy, and rules and regulations.
•Ensure new hire paperwork is completed and processed.
•Informed job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
•Addressed any employment relations issues, such as work complaints and harassment allegations.
•Processed all personnel action forms and ensured proper approval.
•Overseeing the hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks.
EDUCATION
DeVry University-Bachelor’s in business administration Minor Project Management- June 2016
SKILLS & CERTIFICATIONS
Top Secret Clearance
Typing skills (WPM 90)
Proficient with Human Resource Management Systems (Workday, Paycheck, ADP, Oracle, GoCo)
Skilled with Microsoft Office Suite (Word, Excel, PowerPoint)
Recruitment and selection
Training and onboarding
Benefits management and administration
HR-related project (organizational behavior, psychology, etc.)
HR Manager Certification
Hard Skills
Microsoft Office Suite, Efficient with Human Resource Management Systems (HRIS), Efficient working with, Excellent typing skills, Recruitment, and Selection, Training and onboarding, investigative skills, Background checks, Benefits management, and administration, Employee retention, Scheduling, DTS, CATMS.
Soft Skills:
Oral and written communication skills, Coaching skills, Advising skills, Teamwork Ethics, Decision-making skills, Problem-solving skills, Organizational skills, Listening skills, and Interpersonal skills.
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