Quality Assurance Road Supervisor
Resume:
TERRENCE BURCH
OBJECTIVE
A supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Dedicated all experiences to develop greater skills into becoming a more detailed oriented professional. I enjoy being a team player in my industry. committing myself to my career for long term stability. I take pride in my endeavors and all leadership roles.
EXPERIENCE
ROAD SUPERVISOR
MV Transit, North Las Vegas NV
(September 2014- Current
Provides quality assurance observations by identifying concerns with vehicles and operators that are not meeting standards.
Assist operators in resolving challenges while on duty.
Works with dispatchers to solve service-related challenges/take direction when dispatched to respond to a situation or operate a coach if needed.
Makes service improvement recommendations to management on a daily basis, conduct spot checks of operators and vehicles for policy compliance reporting ALL violations and discrepancies.
Performs system time-checks and safety checks as needed
Assist passengers by answering questions and offering solutions to problems.
Submits a detailed Daily Road Supervisor Report
Monitors operators for credentials, uniform and ID badge
Performs vehicles exchanges and operator duties when required, performing minor mechanical diagnosis and relays information on troubleshooting with Maintenance.
Performs repairs to fare-boxes on site and on location as needed
Respond to and accurately document emergency situations/incidents/injuries-reporting to claims line if necessary.
Required to attend to minor bio spills as needed
Transport operators to and from the medical center if needed
Investigation and completion of Route Impediment Logs as assigned.
Report for duty for special service/events as assigned
Ensures that the road supervisor vehicle assigned meets all standards for condition and cleanliness.
responsible for the care and working condition of assigned computer Clerical and administrative duties as assigned.
Prepare other written documentation/reports as needed
Monitor and complete regular reports to Operations Managers and other departments as needed.
Provide excellent customer service to client, passengers and operators at all times.
PROFFESIONAL DRIVER
Central Parking Systems, Los Angeles CA
(June 2002-June 2013
Completed routine pre-and post-trip inspections to evaluate vehicles and assess maintenance needs.
Maintained accurate logs of all deliveries and trips.
Kept completely clean driving record with no reportable incidents in 10 years of being employed with the company.
Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Transported clients to events and special scheduled activities.
Answered, scheduled and responded to reservation calls at specific times and locations.
Updated personal logs and business tracking documents accurately and according to schedule requirements.
CUSTODIAN SUPERVISOR
City of Los Angeles, CA
(May 2000- June 2002)
Recruited and selected well-qualified employees to fill vacancies.
Assigned job duties and monitored performance against objectives.
Recommended or arranged for additional services such as painting, repair work, renovations and replacement of furnishings and equipment.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Implemented new cleaning processes and team strategies.
SKILLS
Self-motivated professional
Proficient in MS Excel and Word Document
Positive attitude
Strong time management skills
Multitasking
Efficient communication skills
C O N T A C T
ad7yxn@r.postjobfree.com
Wilmington CA. 90744
E D U C A T I O N
WETUMPKA HIGH SCOOL
Wetumka, AL
High School Diploma
May, 1991
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