Help Desk Technician
Resume:
EDUCATION
JEN ABRAHAM
SENIOR ASSISTANT HELP DESK TECHNICIAN
CONTACT
ad7yvt@r.postjobfree.com
m
Bangalore
SKILLS
Confident and Determined
Effective Communication
• Ability to cope with different
situations.
Ability to rapidly build
relationships and set up trust.
Critical Thinking
Microsoft Office Word,
Microsoft Excel, Microsoft
PowerPoint.
ACHARYA INSTITUTE OF
MANAGEMENT & SCIENCE
Bachelor of Computer
Applications
2017-2018
2015
SOUNDARYA COMPOSITE PU
COLLEGE
12th
English (Fluent)
Hindi (Fluent)
Kannada (Fluent)
Malayalam(Fluent)
LANGUAGES
WORK EXPERIENCE
PROFILE
To work in a firm with a professional work-driven environment where I can utilize and apply my knowledge, and skills which would enable me as a fresh graduate to grow while fulfilling organizational goals. I am a dedicated professional with proven skills in both independent and team environments. I excel in achieving business objectives, meeting SLAs and KPIs, and ensuring contractual compliance. My experience includes implementing ITIL best practices in Incident, Problem, and Change Management, as well as Service Management.
I excel in building relationships with clients and stakeholders, driving change and enhancing services to optimize processes and reduce costs. With expertise in crisis leadership, ITIL processes, and ServiceNow, I effectively navigate complex IT environments, manage high-priority outages, and lead global support initiatives for swift resolution and operational continuity. 2021 - PRESENT
DXC Technology
Analyst III Infrastructure Services
OMEGHA HEALTHCARE
Senior AR associate
Provided Help Desk supoort to the Client on 3 Mediums in DXC - Call, Chat & Email.
Knowledge in Outlook Troubleshooting, Web Browser
troubleshooting, Desktop and Laptop Troubleshooting, Desktop and Laptop Peripherals Troubleshooting, Printer Troubleshooting and Management.
Hands-on Experience in Active Directory Tools (Password Reset & Adding the users to the respectice AD Group), M365 Admin Center. Hands-on Experience in Troubleshooting Client Specific Applications. Hands-on Experience in ServiceNow and ServiceNow Portal. Worked for U.S based client called American medical response.Job role was handling and analyzing
claims .Ensure to get payment for each claims from insurance to our client consistent track record in acheiving targets(monthly/qauterly) 2018-2019
SUNVAC ENGINEERS
Develops a purchasing strategy.
Reviews and processes purchase orders.
Manages other members of the purchasing team.
Maintains records of goods ordered and received.
Purchase Manager
2013
ST THERESA HIGH SCHOOL
10th
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