Project Management Quality Assurance
Resume:
STACIE INGLE
ad7yn9@r.postjobfree.com 713-***-**** www.linkedin.com/in/stacieingle
DELIVERING CONTINUOUS IMPROVEMENT THROUGH LEARNING AND DEVELOPMENT
Dynamic professional dedicated to and motivated by the field of learning and development with a unique combination of strengths in instructional design, training and delivery, and program and project management. Creates and evaluates learning and development tools, analyzes organizational needs, and provides the necessary means for immediate and long-term solutions. Competent in:
Curriculum Design & Development
Analysis & Evaluation
Training & Delivery
Strategic Planning
Project Management
Technical Writing & Editing
Marketing/Communications
PROFESSIONAL EXPERIENCE
SCHOOL OF SCIENCE AND TECHNOLOGY, Houston, TX
Lead Instructor 2/2023 to Present
As a lead instructor developed daily curriculum and long-term goals for advanced placement students.
Improved student performance through challenging and innovative curriculum design for writing, listening, reading, and speaking skills.
Analyzed pre- and post-assessment data to provide specialized instruction and strategies to increase student growth.
Elevated the students’ classroom experience by attending technology and curriculum development trainings.
Organized time, space, and resources to balance heavy workloads and stringent deadlines.
INTUIT SOFTWARE
Quality Assurance Analyst 1/2022 to 11/2022
As a Quality Assurance Analyst reviewed and modified training materials, such as Rise 360 and Vyond, to benefit employees and sales partners productivity and profitability. This included special projects management as well.
Created formal customer/consultant training deliverables through innovative calling techniques and examples.
Designed multilayered rubrics to assist sales partners and leadership in monitoring the growth of calling skills through analysis and structured activities as a platform.
Performed editorial and technical writing duties for learning and development deliverables, like videos, workbooks, quick reference guides, online courses, and assessment tools
Evaluated standard operating procedures per company and IACET regulations in order to receive international certification and accommodations.
Developed an accomodations/accessibilites playbook and presentation to promote company standards based on national and global diversity, equality, and inclusion ideals.
HOUSTON INDEPENDENT SCHOOL DISTRICT, Houston, TX
Lead Instructor 7/2020 to 1/2022
As a lead instructor developed daily curriculum and long-term goals for non-English speaking students.
Improved student performance through innovative curriculum design for writing, listening, reading, and speaking skills.
Analyzed pre- and post-assessment data to provide specialized instruction and strategies to increase student growth.
Elevated the students’ classroom experience by attending technology and curriculum development trainings.
Organized time, space, and resources to balance heavy workloads and stringent deadlines.
SUEZ WATER TECHNOLOGIES, Houston, Tx
Trainer/Instructional Designer/Program Manager 1/2019-6/2020
As a trainer and instructional designer was a liaison between the Curriculum Lead and Sr. Trainer.
Evaluated training deliverables for continuity/accuracy of technical and soft skills content to uphold SUEZ standards.
Promoted company culture by delivering Human Performance Technology and Customer Focus course.
Appointed as a Lead administrative in the Talent Up LMS.
As a program manager, developed and delivered a new hire onboarding program, the Strong Start Academy.
Built and managed schedules, curriculum (business, technical, safety), and talented teams of instructors, administrators and plant staff that supported a thriving new onboarding program.
Utilized SUEZ risk management policy to minimize and streamline IT procedures for new hires by 80%.
Guided logistical customization and implementation of budgets (learning materials, supplies, catering) and instructor/plant preparation.
Established an interchangeable curriculum platform that could pivot between in-person and virtual sessions to eliminate uncertainty during times of transformation.
Created a registration/roster process that was time efficient and easily accessible for team members, managers and new hires by applying one step process.
Increased attendee numbers by providing managerial training, developing relations with resource and HR teams, producing relevant and engaging training materials/topics, and analyzing and evaluating for continuous improvement.
LIEBHERR CRANES, Houston, Tx
Training Administrator 2/2018 to 5/2018
As training administrator ensured the technical training department’s development was streamlined to meet budget and educational needs of Liebherr.
Formatted a user-friendly registration form that included detailed course and client/participant information.
Created an annual course catalog containing overviews, objectives, prerequisites, course content/topics and price guide.
Maintained the training calendar and master schedule to establish continuity.
Selected for the roll out and administration of the new TELL Learning Management System in the roles of Catalog Builder and Registrar.
Adhered to and improved on department budget and logistics by analyzing participant data, purchasing orders and billing practices.
ALDINE INDEPENDENT SCHOOL DISTRICT, Houston, TX
Lead Instructor 7/2016 to 8/2017
As a lead instructor developed daily curriculum and long-term goals for non-English speaking students.
Improved student performance through innovative curriculum design for writing, listening, reading, and speaking skills.
Analyzed pre- and post-assessment data to provide specialized instruction and strategies to increase student growth.
Elevated the students’ classroom experience by attending technology and curriculum development trainings.
Organized time, space, and resources to balance heavy workloads and stringent deadlines.
COMPETENCE IQ, Houston, TX
Instructional Design Project Manager (contract) 2-5/2016
As a freelance instructional designer/technical writer for an equipment rental company, designed and developed e- learning modules for sales departments.
Using Captivate, created multiple e-learning modules demonstrating company sales software, technical policy and procedure through video and interactive text/assessments to onboard and reinforce company expectations.
As a project manager, structured content, time and resources to balance heavy workloads and stringent deadlines.
Created role-based learning plan templates that identify all training requirements for individual job titles to promote employee development.
BAKER HUGHES INCORPORATED, Houston, TX
Instructional Design Project Manager 10/2013 to 12/2015
As a project manager and technical writer created instructor led and web-based trainings, self-study guides, and on the job, trainings alongside providing competency/assessment expertise for other projects. Completed the full project scope utilizing the ADDIE process and Bloom’s Taxonomy.
Devised a plan to promote human capital development utilizing new job descriptions, user friendly performance measurement tools, and assistance with employee selection for newly assigned positions.
Reinforced value and growth by promoting technical products and services, and awareness and reduction in safety measures by creating 25+ technical training deliverables for HSE, Pressure Pumping and Chemical Services using the Xyleme Learning Content Management System, Mind Genius and Adobe Suite applications.
Increased efficiencies by creating templates for course descriptions and objectives to be used department wide to increase employee usability and provide ease in course selection in Achieve Learning Management System.
Introduced new products and services to update safety and risk management standards through the management and migration of over 50 vendor purchased web based trainings.
Elected as the formal presentations committee chair that managed a team who selected speakers based on a target rubric and engaging subjects for the highest employee rated and attended annual Community of Practice Training and Development Summit.
Increased accuracy and usage by managers/employees in standard operating policy through the creation of new templates for legacy workplace competencies.
Achieved project goals and met deadlines through collaboration and negotiation with subject matter experts, stakeholders, and curriculum managers by adhering to project scope/plans, evaluations, and assessments.
Increased added value of a global Management of Change program to uphold safety and integrity through two phase program that included a web-based training for those initiating the change and a self-study guide for leaders/managers to analyze the change driver and assessment of risk and installation of change.
CYBERSOFT TECHNOLOGIES, Houston, TX
Consultative Technical Trainer/Writer 1/2013 to 10/2013
As a technical trainer designed instructor-led and webinar trainings (using Visio, PowerPoint, and Word) and delivered technical product training directly to the client.
Increased technical efficiencies for cafeteria workers in purchasing/inventory, menu planning, and end-user enhancements by designing and delivering webinar trainings for over 300 stakeholders.
Promoted new applications and cost-effective tools to managers through modified curriculum and SharePoint for train the trainer experiences to increase client satisfaction and purchase.
Advocated a positive fiscal budget and healthy diet for all cafeteria stakeholders through classroom and webinar trainings while practicing software procedures.
BILINGUAL EDUCATION INSTITUTE, Houston, TX
Lead Instructor 3/2012 to 4/2015
As a lead instructor developed daily curriculum and long-term goals for non-English speaking students.
Improved institute’s image and reduced student turnover by providing distinctive writing, grammar, reading,
and conversation experiences.
Analyzed language process and development through pre- and post-assessments.
Elevated the students’ classroom experience by attending technology and curriculum development trainings.
CITY OF HOUSTON, Houston, TX
Sr. Trainer 9/2009 to 10/2011
As a sr. trainer developed instructor-led trainings and delivered community-based and leadership courses internally and externally. Provided leadership and direction for various related projects.
Reduced workers’ compensation costs and increased work performance evaluations to surpass mandated
guidelines by conducting assessments on Frontline Employees’ division and developing a field safety program
to aid employees and managers in following standard operating procedures.
Graduated numerous students from the Community Network Re-Entry Program after developing and delivering and intensive soft/life/job skills curriculum to encourage re-entry and productivity in society.
Promoted patient health and safety by certifying health professionals in HIV/STD counseling methodologies and providing train the trainer for advanced counselors.
Streamlined clinic documentation standards for time and cost efficiency by analyzing performance and quality assurance gaps in medical records.
Increased the value of two city task forces by establishing purpose, professionalism, volunteerism, and fiscal accountability and profitability by directing a policy writing initiative.
Managed the hospitality team for a city-wide event that serviced 15,000 participants to ensure employees and volunteers had a positive experience through proper training and services.
HOUSTON INDEPENDENT SCHOOL DISTRICT, Houston, TX
Team Leader, Teacher (Gr. 1-8) 7/2003 to 12/2007
As a teacher and team leader for HISD created an inviting learning environment that promoted and surpassed district/state goals through engaging curriculum.
As team leader for 7th and 8th grade, mentored 6-10 teachers and maintained discipline for 200+ students annually.
Trained faculty and staff on policies, procedures and programs mandated by the district.
Directed daily community meetings.
Chosen as 1 of 6 teachers in HISD to promote and instruct other professionals on Literacy Through Photography program which included promoting and writing grants tied to the program.
Expanded professional development catalogue to include unique experiences for teachers district wide.
EDUCATION & LICENSES
Bachelor of Arts (BA), Education and English, UNIVERSITY OF SAINT THOMAS, Houston, TX
Texas Teaching Licenses (active) – Certified in General Education (Gr. 1-8), English, and English as a Second Language
TECHNOLOGY & PROFESSIONAL DEVELOPMENT
Technology Skills – MS Office (Word, Excel, Publisher, PowerPoint, Forms, Teams, Visio and Outlook), Google (Docs, Sheets, Slides), Adobe Suite (Photoshop, Illustrator), Slack, Creative Cloud, SuccessFactors, TalentUp LMS, Xyleme LCMS, MindGenius, Snagit, Smartsheet, SharePoint, Achieve LMS, HMIS, data entry, Virtual learning, e-learning (Captivate, Rise 360, Vyond).
Xyleme Learning Management System Certification Project Management Fundamentals
ASSOCIATIONS
Northwest Houston Business & Professional Women
Texas Educators’ Association United Way Interagency Alliance FotoFest
Volunteer Projects – Dress for Success, Houston Children’s Festival, Leukemia & Lymphoma Society, Houston
Urban Debate League
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