Technical Support Specialist

***** **** **# ***

Houston, TX ***** Cell #: 713-***-****

Edmundo (Ed) Chavez Email: ad7ylb@r.postjobfree.com

Objective Obtain a position at your organization that allows me the ability to utilize my vast experience as a technical support specialist, along with having the opportunity to advance my career with the City of Houston

Work Experience Technical Analyst

3/18/2024 to Present – F2Onsite / CommonSpirit

Respond to Service Requests Printer Issues, Password resets and joined pcs to domain.

Image Laptops and PCs

Lead a team of 6 techs to scope out hospital for all equipment. (PCs, printers, laptops)

Research pc and laptops for used applications and mapped drives

Helpdesk/ Desktop Support - Tech

12/09/2015 to 12/31/2023 – Intelogix (GC Services) - Houston, TX

Lead Desktop staff by providing technical skill training, creating technical documents and coaching, mentoring, and performing evaluations

Oversee day to day operations; provide technical support to over 1500 users

Observe work processes to ensure new client’s set ups nationally

Performed and supervised the imaging of desktops and laptops

after hours Installation of servers at new office locations

Configure printers and wireless points of access

Work in creating tickets Using Service desk

GAME DAY STAFF

4/15/2006 to Present - HOUSTON DYNAMO at Shell Energy Stadium

Prepare locker rooms to make sure both teams have all equipment before game

Ensure home team is ready for call times before game and at half time

Prepare locker room for post game meals

During international matches perform as home team liaison

During game run errands for team equipment manager

Systems Consultant @Eni petroleum

12/06/2013 to 12/6/2015 - Long View Systems - Houston, TX

Resolved migration issues such as missing data and applications

Installation of applications during working hours and after hours on weekends when needed.

Creation of Service desk tickets (Foot Prints) to identify trends while tracking and resolving issues, also wrote KBA Knowledge base articles

Covered on-call evening shifts for reboots and hardware triage issues

Set-up new clients along with performing imaging of laptops and desktops to latest OS versions along with installation of monitors & printers

Phone set-up using Cisco Call Manager

Desktop Technician

11/31/2011 to 12/03/2013 - Nationstar Mortgage - Houston, TX

Provided technical support to over 200 users between 2 branches

Installed Thin Clients Ricoh copiers and printers

Travelled locally to update Thin Clients, user laptops & desktops

Set-up network switches and TV displays

Assisted Agents with password resets and triage of multiple application issues

Performed other adhoc technical duties as needed

Help Desk Lead Technician

6/20/2005 to 11/30/2011 - Litton Loan Servicing - Houston, TX

Provided technical support to over 1200 users at corporate office

Troubleshoot issues on workstations

Maintained network security

Performed maintenance on user accounts and groups using Active Directory tools

Led staff by conducting routine coaching & mentoring

Provided technical reports to management including staff

Training & Certifications

Mac OS Essential Training - 05/2018OS - 05/2010

Microsoft XP Certification / Supporting Users and Troubleshooting OS - 05/2010

C-TREC / COMPTIA A+ training - 05/2001

Skills

OS Win7 to Windows10 upgrades

Network and Printer installation

Projectors for Video conference set-up

Use of ticketing Systems Foot Prints, Service Desk, Cherwell, and Heat

Knowledge of WIN10, Win7, MAC OS, WinXP, Win2K, MS Office, Office 365, LSAMS, AD, and SAP

Bilingual: Spanish and English, written and spoken

Education

Associate’s Degree

Electronic Engineering Technology - National Education Center 04/1990

*References available upon request

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