Customer Service Assistant Manager

Bethany Jones Resume

Bethany Jones 513-***-**** ad7yg6@r.postjobfree.com

I am a reliable employee with efficient time management skills, and a focus on customer service experience.

Experience

Assistant Manager/Cashier Family Dollar (2022-2023)

Executed cash transactions quickly and accurately.

Organized the employee area in a neat manner.

Managed cash drawer throughout shift, keeping big bills out of sight and maintaining appropriate levels of change and small bills to meet customer needs.

Reduced errors by reconciling the cash drawer before and after each shift.

Maintained high productivity by efficiently processing cash, credit, and debit payments for guests.

Actively listened to customer needs, identified relevant products and solutions, and explained the latest sales promotions.

Developed and maintained effective relationships with peers and upper management to drive team success toward common service and operational goals.

Capitalized on opportunities to bring repeat business in by signing customers up for the rewards program and offering discounts and promotions to ensure high customer retention rate.

Closed and opened the store spotlessly and on time.

Handled all money on shifts that I was managing and dealt with all cash discrepancies.

Effectively managed my coworkers and myself to be the most productive we could throughout the shifts I was leading. As well as covering shifts and making schedules

Worked towards learning the layout of the store and shelves to put out schematics in the most efficient and timely manner possible.

Put merchandise on the store floor on time.

Linecook/Cashier Wendy’s (2022-2022)

Communicated responsibly with co-workers to improve efficiency.

Assembled and delivered food to guests within a short window of time.

Socialized with guests to ensure a happy dining experience.

Cleaned the restaurant in an efficient manner in between receiving and assembling orders.

Seasonal Cashier / General sales associate Kohl’s (2021-2022)

Greeted guests while engaging with them and identifying their needs.

Executed cash transactions quickly and accurately.

Reduced errors by reconciling the cash drawer before and after each shift.

Maintained high productivity by efficiently processing cash, credit, and debit payments for guests.

Handled returns with guest satisfaction in mind.

Worked in the guest services department and handled dissatisfied customers in a calm and productive manner.

Capitalized on opportunities to bring repeat business in by signing customers up for the rewards program and offering discounts and promotions to ensure high customer retention rate.

Skills & Abilities

I’m outgoing and friendly, and I enjoy engaging with guests .

I can follow orders and complete tasks in an effective and timely manner.

Actively listens to the needs of the guests and management.

Communicates effectively with peers.

Can think critically in important and stressful situations.

Works well in a team alongside other team members.

Can efficiently explain any situation to a guest.

I have good communication skills and can understand and take criticism.

Reliable and time efficient.

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