Customer Support Counter Sales

Robert Malyon

Contact Details

ad7yfn@r.postjobfree.com

Ph. 072-***-****

Career History:

Cinema Manager

Manager, Projectionist.

G-Season (Goldreef City Casino trading as Movies@)

Key Responsibilities as a manager:

Weekly and month stock takes.

Monitoring and packing stock according to the best before dates and issuing according to prevent stock loss.

Printing of purchase orders.

Receiving of stock from suppliers.

Issuing of stock to the counters, to sell.

Capturing of all counter sales for the day to ensure sales and stock sold match.

Assisting clients face to face, over phone and via email.

Updating of various spreadsheets and emailing to suppliers, accounts and management daily. (daily banking, sales figures for movies and confectionary)

Handing over of hard drives and playlists to the projectionists.

Preparations for functions and ensure everything goes as planned.

Opening and closing of premises.

Capturing of employee hours onto excel spreadsheets and sending to accounts.

Inspecting of cinemas to confirm staff cleaned.

Informing clients of any issues, should any issues arise.

Checking tickets, age restrictions and assisting clients with enquiries.

Checking to confirm projectionists have loaded movies and playlists correctly.

Key Responsibilities as a projectionist:

Ingest movies supplied from suppliers the hard drive to the TMS system.

Create, load playlists and transfer to all projectors for screening.

Ensuring movies play on time.

Resolve any issues preventing the movie from being played.

Assisting with crowd control as entrances.

Checking tickets are valid.

Assisting with cleaning of cinema’s after movie has ended.

September 2023 – Date

Stores Manager

Stores receiving and dispatch, Logistics

AC Direct

Key Responsibilities:

Scheduling deliveries for local deliveries and checking delivery stock with drivers.

Printing of picking slips and delivery notes for all orders leaving the JHB warehouse

Issuing of picking slips to warehouse for pulling of stock

Signing off picking slips to ensure correct stock issued.

Issuing of delivery notes and stock to drivers

Printing and sticking of labels to orders for dispatching with Courier Companies.

Manifesting of stock and handing over of stock to courier company driver.

Receiving of stock from suppliers.

Updating clients of deliveries for local and courier deliveries telephonically and via email.

Printing of purchase orders and arranging for stock to be collected from suppliers.

Arranging for returns to be sent back to suppliers and clients.

Assisting clients with collections.

Arranging and completing of stock takes.

Filing of picking slips, delivery notes and job cards.

Updating of orders picked ad delivered on the company web links, Dispatch my order and Evolink.

Capturing job cards onto Sage evolution / Pastel.

Signing off stock issued to installers.

Delivering of orders to suppliers or clients, from time to time.

Updating of back-order list

September 2020 – August 2023

Security Consultant

Sales and installations

Malston Security

Key Responsibilities:

Selling, upselling and quoting on various products or services.

Testing of various security items.

Site assistance and product demonstrations.

Repairing of gate and garage door operators on site, where possible.

Removing of motors from site for repairs

Installation of security products. Ie, gate and garage automation, CCTV, intercoms, electric fence, etc.

Programming of remote, gate, garage and tubular motors on site.

Advising client with security solutions.

Assisting with any issues or questions.

Telephonic technical support.

Demonstrating of product.

Completing of job cards, quotations and invoices.

Following up on payments.

March 2020 – Date (own company)

Senior Technician

Factory and Product support

Coroma Doors

Key Responsibilities:

Testing of gate and garage door motors

Repairing of gate and garage door motors on site, where possible.

Removing motors from site for repairs

Assisting with installations on site

Programming of remotes, gate, garage and tubular motors on site

Resolving any quarries or issues

Demonstrating of product

Assisting sales with job cards and stock required

Assisting with the manufacturing of driveway gates and garage doors.

Assisting and advising the sales department with technical and product support.

Advising client with solutions and product support.

July 2019 – March 2020

Product Support Supervisor / Internal Sales

Repairs centre / Sales Counter

ET Systems / Nice Hansa

Key Responsibilities in Repair Centre:

Providing technical Support (via email, messages and telephonic).

Providing training on products (in-house and on site)

Stock take, stock control for repairs stores and assisting in bulk stores.

Receiving of repair products and capturing job card on Pastel evolution and Microsoft excel.

Completing and updating client of quotation, via email and/or telephonic.

Completing of job card for invoices

Assisting customers with queries

General office administration

Manage production of Hansa spares

Preparing of order sheet for Hansa stock required.

Assisting clients on site, face to face or telephonically.

Assist walk-in clients with repairs

Booking in repairs and forwarding of job card to clients.

Notifying clients of progress of repair

Assisting sale reps with repair status and quotations.

Ensure the turnaround time is met to client satisfaction

November 2017 – July 2019

Key Responsibilities on Sales counter:

General office administration

Stock take, stock control and assisting with issuing of stock to client.

Attending to Telephonic and e-mail queries

Completing and forwarding of quotes

Following up on quotations and addressing any concerns.

Contacting clients to generate sales, local and over border clients.

Completing of invoices and issuing to clients.

Arranging for stock to be prepared for deliveries or collections.

Completing of daily cash up and handing over of cash received for the day.

Issuing receipts for purchases

Assisting sales reps with sales, budgets, quotations and invoices.

Contacting clients for sales to ensure budget is achieved, my average monthly budget was R500 000, this was achieved 90% of the time.

August 2008 – November 2017

Robert Malyon – Page 3

Career History: Summary of Earlier Positions

Sales Consultant TRI-BPT January 2007 – May 2008. External sales. Driving to clients to ensure stock levels are correct, following up on issued quotations, collection of new orders and attending to any quarries. Telephonic queries. Quotations for clients. Servicing new and existing clients. Sourcing new clients. Delivering of stock to clients. Quoting on all security items ie. CCTV, Monitors. Monthly budget of R450 000 was achieved 85% of the time, the short fall times were after price increases and due to clients having ordered in bulk a month before.

Site Supevisor Leemay Electrical. April 2006 – November 2006. Refurbish and test light fitting. Supervising and assisting of staff with their work in any electrical related. Semi-skilled in electrical work. (Contact expired)

Manager Fisherman’s Haven. July 2005 – February 2006. Telephonic queries. Stock take. Ordering stock. Supervising kitchen staff. Daily cash up and banking. Locking up at closing time. Preparing of advertising board for daily specials. (Restaurant Liquidated)

Dispatch Clerk Mustek LTD. March 2005 – April 2005. Invoicing. Checking of stock. Telephonic queries. Preparing parcels for couriers.

Light Technician Radiant Lighting. June 2004 – February 2005. Wiring, testing and packing of light fittings.

Light Technician Modern Lighting. 2002 – May 2004. Wiring, testing and packing of light fittings and electrical panels. (Retrenched)

— Summary of Computer Level Skills —

Microsoft office: intermediate to very good

Syspro: Very good

Pastel / Sage: Basic to Intermediate

Education

Matric Marais Viljoen

Personal Details

Full Name Robert Vincent Malyon

Languages English, Afrikaans (Basic)

Dependants 2

ID Number 840***-****-***

Area Florentia, Alberton, Johannesburg

References

AC Direct Mathew Shale / Kaylee Quinn 010-***-****

Nice Hansa / ET Systems: Vinisha Du Toit 011-***-****

TRI-BPT: Stephan Blignaut 082-***-****

Radiant Lighting: Peter 011-***-****

Modern Lighting: Terry 079-***-****

What An Employer Can Expect:

Meticulous attention to detail

Methodical approach

Efficiency

Careful oversight

Well organised documentation

Positive client interaction

Contact this candidate