Guest Services General Manager

Laura L. Munsen

*** ******** ***. ********* **. *8807 360-***-**** ********@*****.***

Objective

Customer focused, dependable professional with experience in delivering outstanding guest services.

Education and Training

Certificate of Achievement

Successfully Completed the Manufacturing Academy Course

Awarding 27 credits through South Seattle College August 30,2023

Certificate of Completion

Successfully completed all requirements of AJAC’s Manufacturing Academy pre-apprenticeship program. Including Manufacturing Basics 1 and 2 and Lean Six Sigma White Belt Certification.

Skills & Abilities

Problem solving skills, the ability to work in a team, a strong work ethic, communication skills, and leadership qualities.

COMMUNICATION

Good leader that knows how to Communicate Effectively with Staff as well as with Customers, Conveying my ideas and the ideas of my Team to a broad audience I feel is key to getting everyone on board and looking in the same direction.

LEADERSHIP

Natural Leader, Great communication, Highly Motivated, Negotiated, Mentor

Experience

CUSTODIAN/JANITOR WASHINGTON STATE 02/2023 – 06/2024

Performed cleaning, including mopping, sweeping, taking care of the trash and stocking bathrooms in institution hallways and rooms, receiving perfect cleanliness scores from staff.

HOUSE KEEPING- INSPECTOR SUN MOUNTAIN LODGE 12/2006 – 10/2015

Motivated and consistent professional house keeper with 9 years of experience working with hospitality settings. Maintains a positive attitude while on the job and greets staff and guests with friendliness and warmth. Understands most effective methods for cleaning and maintaining building premises. Highly skilled house cleaner with proven track record of delivering Exceptional cleaning services. Passionate about maintaining the highest level of quality and committed to my crew contributing my expertise in inspection to a dynamic team. Take inventory of each cabin of their kitchen utensils and supplies my team needed and then gave general manager what needed to be ordered.