Customer Service Representative

BRIANNA BEST-LLOYD

*** ***** **** ****** *****, NY 10456 ad7y53@r.postjobfree.com 929-***-****

PROFESSIONAL SUMMARY: A dedicated and focused team player with strong communication and organizational skills. Adaptable in a fast-paced environment and proficient in various computer software platforms. Committed to maintaining operational efficiency to achieve successful and sustainable results.

WORK EXPERIENCE

Chick-Fil-A March 2024-Present (Bronx)

Cashier/Cash Management Officer/Customer Service Representative September 2022-March 2023

Provide excellent customer service to customers while managing daily communications with customers and staff and working efficiently in a fast-paced environment

Responsible for handling monetary transactions for retail customers, operating cash register, and processing point of sale (POS) system payments via credit card, cash, or check

Create a positive experience for customers through professional and courteous behavior while producing high quality results

Facilitate a clean, organized, safe, and sanitary working environment in compliance with state health & sanitation codes/laws

Maintain merchandising inventory/stock and engage in Front End operations for other departments to provide coverage when other team members are absent in order to maintain optimal retail store operations

INTERNSHIPS

Harlem Children’s Zone October 2021 - June 2022

Intern Manhattan, NY

Worked directly with middle and high school scholars in music, film, theatre, and arts enrichment activity programs

Maintained and monitored educational materials and equipment utilized in afterschool enrichment programs in addition to assisting with program activities set-up and clean up

Served as a mentor and encouraged positive character development in youth by motivating students and maintaining their focus and interest while engaging in activities

Coordinated with activity specialists to create and develop quality curricula and age-appropriate lesson plans for enrichment activities based on advocate’s specialty areas and students’ needs

Monitored and evaluated enrichment activities to ensure that the specialty programs implemented reached target goals and performed modifications on a case-by-case basis

Set up, supported, and attended Harlem Children's Zone organization-wide programs and events

SKILLS

Conflict Resolution Customer Service Collaborating with teams Self-starter

Multi-tasking Financial Transactions Organizational Skills Team Building

EDUCATION

CUNY LaGuardia Community College Anticipated Enrollment: Fall 2024

Anticipated community college student following two years of educational experience as a former Bachelor’s Degree in Business Administration candidate at Bloomsburg University of Pennsylvania

Bloomsburg University of Pennsylvania 2022-2023

Major: Business Administration Bloomsburg, PA

Relevant Coursework: Business Fundamentals & Marketing

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