Support Specialist Peer

Location:

Columbus, OH

Posted:

August 14, 2024

Contact this candidate

Resume:

Amanda

Marshall-Jackson

Experience

**/****- *******

Substitute – South-Western City Schools

-Instruct Math, Science, Art and English, Classes ranging between 13-30 students Grades K-12

-Regularly engage students in “open talk’ times, developing team building activities that have enhanced student motivation and team work

-Write comprehensive reports to regular teachers regarding lessons and student progresses

-Assisted and mentored students in groups and on an individual basis

-Independently supervised arrival, dismissal, meal-times, on the playground, as well as on field trips

06/2021– 08/2022

Peer Support Specialist • Southeast Healthcare

-Work within a treatment team to provide support and services to persons with mental illness and possible co-occurring drug/alcohol issues

-Support clients and provide targeted resources needed to become more independent and/or regain entry into civilian society

-Facilitate job training to clients, interviewing techniques, and new client intake

-Research and provide clients with resources in the community such as housing, utility, employment, and education assistance

12/2019–04/2021

Instructional Assistant • ACCEL Schools Ohio

-Provide top-notch assistance to the lead teacher in classroom settings as well as virtual classroom environments

-Prepare materials for lessons, assist students with questions of clarity for lessons taught necessary for retaining concepts; consistent monitoring of 10-15 students and their behaviors (monitored and assisted 25-35 students virtually)

-Remain flexible in my willingness, dependability, and ability to serve as interim relief for peer teacher breaks/lunches and floating substitute of the day to account for call-offs, early departures, vacation, or leaves of absence

-Trusted to provide respectful redirection as a behavior strategy, one-on-one with students displaying off-task actions for children ranging from ages 4 to 14

03/2012–Present

CEO/Founder • Life Coach • Diamonds in the Rough (501-c3)

-Provide one on one coaching sessions with individuals (youth and adults alike) to assist them with making impactful and successful changes in their lives; Identify personal strengths and areas of opportunity

-Establish trust and transparency necessary to effectively assess pre-stablished goals of clients and/or formulate strategies to help clients reach optimal potential.

03/2012–Present

Foster Parent • Social Services • A New Leaf, Inc.

-Provide support and placement in response to crisis intervention, including situations such as placement disruptions from residential care, other foster homes or temporary care agents, abuse investigations, or respite relief requests

-Create a culture of care, attention, and structure for children who are victims of maltreatment in their homes in hopes of shifting statistical outcomes associated with crime, drugs, poverty, or homelessness

-More than 30 children and teens have been in my care since 2012, aging from 3 to 18 years

10/2017–11/2018

Mentor Program Coordinator • AmeriCorps/ServeOhio

-Establish and grow productive working relationship with program director to recruit and train effective mentors to increase organizational footprint and support appropriate mentee/mentor ratio

-Serve as AmeriCorps brand ambassador through community outreach efforts, bringing in additional headcount

-Conduct performance-based assessments of mentee/mentor relationships, providing course correction and/or positive feedback as needed

-Directly mentored six high school seniors

10/2004–04/2014

Customer Service Representative • Express Scripts (MEDCO)

-Handle incoming patient inquiries and disputes in fast-paced, high call volume call center; Initiate the re-ordering of customer medications

-Educate patients on Prescriptions and Medical plans via incoming/outbound calls and email

-Facilitate onboarding for new-hires in a training capacity, traveling to other teaching sites as needed

Education and Certifications

Ohio State Schools of Cosmetology • Columbus, OH

Instructor’s License, November 2013

Licensed Cosmetologist, June 2009