Customer Service Representative

ADEOYE TEMITOPE SAMUEL

Ologuneru, Ibadan, Oyo State, Nigeria

+234 706-***-**** ad7xyk@r.postjobfree.com

A professional, experienced and detail-oriented Customer Service Executive with excellent soft skills, strong interpersonal communication abilities, and a passion for customer satisfaction, seeking to leverage my skills to provide exceptional customer support and contribute to the success of your company.

WORK HISTORY

Skyestream Global Concept Limited, Ibadan

Project and Procurement Manager // January 2022 – Current

● Preparing technical and financial contract bidding documents

● Leading a project planning, including ideation and execution

● Managing a team and ensuring project objectives are met

● Identifying and accessing customers’ needs to achieve satisfaction

● Negotiating and purchasing of high-quality product and services at best prices Ibadan Electricity Distribution Company, Ibadan

Customer Service Representative // July 2018 – December 2021

● Handled complaints, provide appropriate solutions and alternatives within the time limits

● Maintained meticulous records of payments and customer interactions.

● Kept records of customer interactions, process customer accounts, and file documents

● Introduced customers to new developments about company’s products and services

● Generated revenue for the company by bringing in new customers and cash driving

● Accurately maintained customers’ payment records

● Oversaw the distribution of monthly bills and payment

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Chinese Global Development and Construction Company, Ibadan Administrative Assistant // January 2018 – July 2018

● Efficiently managed the filing system, ensuring easy access to important documents.

● Recorded and organized essential information.

● Welcomed clients and visitors with a professional and friendly demeanor.

● Maintained office settings to create an organized and productive workspace.

● Answer clients’ question and assist them with their needs EDUCATION

Bachelor of Arts – Linguistics

University of Ilorin, Kwara State// Nigeria // October 2011 – October 2016 SKILLS

● Excellent communication

● Team Management

● Time Management

● Empathy

● Prospect and Lead generation

● Customer Service

● Product Design

● Canva

● HTML

● Social media Management

● Figma

● Photoshop

● Microsoft Office Tools

● Google Workspace

CERTIFICATIONS

● Foundation of User Experience (UX) Design

Google – Cousera

(14th September, 2023)

● Foundation of Digital Marketing and E-commerce Google -Cousera

(20th February, 2024)

● Master Course in Advance SEO (Search Engine Optimization) - Udemy

(20th February, 2024)

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