Customer Service
Resume:
TAWNIA JACOB
Jacent Strategic Merchandising Minnesota
Chandler, Minnesota, United States
*********@*****.***
WORK EXPERIENCE
March 2023-Current
Merchandiser
Jacent Strategic Merchandising
Marshall, Minnesota, United States
* Managing impulse buys in various grocery stores.
* Ordering product when needed.
* Training in new merchandisers.
* Communicating with store management.
* Issuing credit when needed.
September 2013-July 2019
Postmaster
United States Postal Service
Lake Wilson, Minnesota, United States
* Handling post office paperwork, box rents, mail, and providing excellent customer service.
* Breaking down the mail for all inhouse and 3 carrier routes, scanning in and out all packages
* Issuing money orders and recording detailed information for reports.
* Handling all daily, weekly, and quarterly reports.
* Ordering all office supplies and keeping accurate inventory records.
* Supervised a team of 3 mail carrier professionals, conducted safety training and monitoring performance and accuracy. September 2011-May 2014
Night Shift Store Closer
Cenex
Lake Wilson, Minnesota, United States
* Delivered exceptional customer service to bolster strong relationships and build positive experiences.
* Responded promptly to customer, vendor, and staff questions and quickly resolved issues.
* Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
* Organized files, kept detailed daily shift reports, and counted down cash register before closing store.
* Restocking any used inventory.
April 2009-July 2011
Manager
Chandler Cafe
Chandler, Minnesota, United States
* Monitored employee work to assess performance and identify knowledge gaps.
* Prepared schedules and assignments to meet short term and long term business demands.
* Provided employees with clear objectives and consistent, performance-oriented policies.
* Covered daily business requirements with well-organized schedules and properly delegated assignments.
* Managed daily workloads by organizing effective schedules and delegating tasks.
EDUCATION
-2004
Diploma
Pipestone Area Learning Center
Pipestone, Minnesota, United States
● Student council member
● Honor Roll Student
• Diploma
SKILLS
Merchandising Retail Management Customer Support/Service Inventory Reports Safety Training Organizational Skills Microsoft Word Administrative Skills Establish Priorities Problem Solving Skills Communication Skills Team Lead/Manager Time Management Grocery Stores Procurement Management Mail Services Rentals Fast Food Order Supplies Record Keeping Training/Teaching Performance Analysis Sales Closing Skills Store Closing Microsoft Excel Records Management Inventory Management
HONORS & AWARDS
Honor Roll Student
LANGUAGES
English - Intermediate
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