Customer Service Representative

Erin Nichole Jennings

**** *** ******

Forest Park, GA 30297

Email: ad7xoy@r.postjobfree.com

Objective: To gain employment with a company that offers the opportunity for growth within as I utilize the skills I currently have while learning new ones.

Employment History:

BP EXPRESS

Conley, GA June 2015-May 2016

LEAD CUSTOMER SERVICE REPRESENTATIVE

Process all customer orders and requests for shipments, provide quotes for customers, keep track of any additional charges that occurred during the run or because of detention, dry run, etc. Also requested and well as uploaded all approval for these charges for our billing department. Made any adjustments with the charges if something had been entered incorrectly or the original rate was incorrect. Handled all customer service issues, from setting delivery and pickup appointments, making check calls on the driver to make sure the drivers were on schedule, updating customers if there were any issues with the run or with the location or freight, itself. Also answered multiple phone lines, printed driver paperwork as needed for dispatch.

OHL Logistics

Gainesville, GA October 2011 -December 2011

2nd Shift Supervisor

Assisted new hires in continued training during their probationary period, performed check calls on our loads, notated all communications regarding each load, scheduled pickup and delivery appointments as well as handling any issues, tracked and recorded temperature readings on all refrigerated loads, customer service, handled OSD forms, supervised between five to ten employees, assigned boards for our group and followed up on regular intervals to prevent any issues.

Southern Cal ( Previously ASF Intermodal )

Atlanta, GA November 2010 - October 2011

Lead CSR, Planner Southeast Division

Contract carriers and negotiate rates, oversee timely and accurate contractor

settlements, resolve property and merchandise claims quickly and fairly for all parties involved, recruitment and retention of motor carriers, act as liaison between client, motor carriers, customers and 3PD, operate the business within budget guidelines, manage contracted driver scheduling, and maintain positive relationship with motor carriers, identify problem areas and offer solutions to improve operational efficiencies of designated market.

Inline Plastics

McDonough, GA December 2009 - November 2010

Transportation Coordinator

Scheduled inbound and outbound loads, contracted carriers and negotiated rates, handled time sheets and communications with our Staffing agency, created Excel sheets in order to organize all products in the warehouse and regularly updated inventory, received inbound shipments of raw materials as well as monitored the quantity on hand and location of these materials, act as liaison for our Carrier representatives to continue current contracts as well as discuss new opportunities.

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