Front Desk Customer Service

Judith Silva

443-***-**** ad7xe4@r.postjobfree.com Baltimore MD 21230

Skills

Training and mentoring

Administrative Skills

Hospitality services

Fluent in English and Spanish

Guest services

EXPERIENCE

Front Desk Agent, Fairfield Inn & Suites by Marriott. March 2024-Current Linthicum Heights, MD

Addressed customer needs in a timely manner.

Stayed current on promotions. discounts, packages, and offers available at the hotel.

Provided excellent customer service while upholding company policies.

Provided information about hotel amenities, services, and local attractions.

Scheduled reservations for groups and special events.

Provided exceptional phone support by promptly answering calls, addressing inquiries, and accurately relaying messages.

Resolved customer complaints promptly and courteously. Manager, Kairos Grocery Store, August 2022-August 2024 Linthicum Heights, MD

Resolved conflicts between employees by providing guidance on company policies and procedures.

Monifored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Oversaw daily operations, maintaining efficiency and quality standards. Server, Charlestown Erickson Living, December 2019-May 2022 Catonsville, MD

Responded efficienty to guest inquiries and complaints in a professional manner.

Stayed informed about dally specials, new menu items, promotions.

Greeted guests and provided menus.

Ensured that each guest was served courteously, quickly, and efficiently. EDUCATION AND TRAINING

Medical Field, The Community College of Baltimore County, Catonsville MD High School Diploma

Benjamin Franklin High School At Masonville Cove, Baltimore MD June 2022 Certification of Phlebotomy

Phlebotomy, American Association of Phlebotomy Technicians, Baltimore, MD October 2021

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