Customer Service Advisor
Resume:
Curriculum Vitae
Of
Delisile Lovederhia
Lucretia Tshabalala
PERSONAL ATTRIBUTES
I am an open dynamic business orientated individual. I have interpersonal Skills, Communication Skills, Problem solving skills, ability to work under pressure. Passion for Customer Service, drive, and determination (Goal orientated) Pay attention to detail. I am always willing to learn, new tasks and skills to help grow as an individual and as a team collectively. PERSONAL DETAILS
Surname: Tshabalala
First names: Delisile Lovederhia Lucretia
Date of birth: 1987 -03- 21
SA ID number: 870**********
Age :37
Contact detail: 081*******
Address: 103 Joe Hanna Street, White River Mpumalanga Gender: Female
Criminal record: None
Marital status: Single
Dependants: None
Driver’s license: Code 10
Languages: English, Siswati, Afrikaans, Isizulu
PERSONAL ATTRIBUTES
I am an open dynamic business orientated individual. I have interpersonal Skills, Communication Skills, Problem solving skills, ability to work under pressure. Passion for Customer Service, drive, and determination (Goal orientated) Pay attention to detail. I am always willing to learn, new tasks and skills to help grow as an individual and as a team collectively. EDUCATIONAL QUALIFICATIONS
High School: Valencia Combined School
Matric
Year: 2005
Subjects:
Afrikaans
English
Business Economics
History
Biology
Accounting
Dameline Lowveld:
2012
Office Administration:
Business Literacy
Business Law and Administrative Practice
Business and Office Administration
Marketing Management
Public Relations
Cost Management Accounting
Bookkeeping
WORK EXPERIENCE
Company name: Rolo Motors (Nelspruit)
Date: January 2009 – March 2013
Position: Service Advisor/ Front Line
Duties:
Communicate with Clients regarding Services recommended and performed on vehicle.
Bookings
Attending to Phone calls
Reason for leaving: Resigned – Better Offer and to Grow Reference: Fernando Rolo (Owner) Company closed
Company name: Tri-Sec Autohaus (VW) Trichardt- Secunda Date: April 2013 – May 2014
Position: Service Advisor
Reason: Resigned Personal Reasons
Duties:
Communicate with Clients regarding Services recommended and performed on vehicle.
Bookings
Attending to Phone calls
Selling routine maintenance/ repair services and conducts.
Follow ups regarding unsold services and customer inquiries
Customer Relations
Collect Funds for services performed
Assist with coordination of alternative transport, rental car reservations
Shuttle
Perform other duties as requested by management
Reference: John Uys (Workshop Manager)
Company name: UNITED MOTORS (Mercedes, Mitsubishi, Jeep, Chrysler and Dodge) Secunda
Date: June 2015 – January 2017
Position: Service Advisor
Reason: Relocating with Family
Duties:
Communicate with Clients regarding Services recommended and performed on vehicle.
Bookings
Attending to Phone calls
Selling routine maintenance/ repair services and conducts.
Follow ups regarding unsold services and customer inquiries
Customer Relations
Collect Funds for services performed
Assist with coordination of alternative transport, rental car reservations
Shuttle
Perform other duties as requested by management
Company name: McCarthy Kunene (Chrysler, Jeep, Dodge, Mitsubishi, Alfa Romeo and Fiat) Witbank
Date: April 2017 – Jan 2018
Position: Service Advisor
Reason: Resigned
Duties:
Communicate with Clients regarding Services recommended and performed on vehicle.
Bookings
Attending to Phone calls
Selling routine maintenance/ repair services and conducts.
Follow ups regarding unsold services and customer inquiries
Customer Relations
Collect Funds for services performed
Assist with coordination of alternative transport, rental car reservations
Shuttle
Perform other duties as requested by management
Reference: Themba Mhlanga (Foreman)
Company name: SECUNDA TOYOTA
Date: Dec 2018 – July 2020
Reason: Resigned (Received an opportunity to put my Qualification in use) Position: Service Advisor
Duties: Communicate with Clients regarding Services recommended and performed on vehicle.
Bookings
Attending to Phone calls
Selling routine maintenance/ repair services and conducts.
Follow ups regarding unsold services and customer inquiries
Customer Relations
Collect Funds for services performed
Assist with coordination of alternative transport, rental car reservations
Shuttle
Perform other duties as requested by management
Reference: Wayne Meyer (Workshop Manager)
Company name: NTT NISSAN SECUNDA
Date: July 2020 – June 2021
Position: Debtors and Creditors Clerk
Reason: Changed Departments still in the same company Duties:
Following up on Outstanding Invoices
Send Remittances
Create Orders for New and Used Cars
Processing of invoices
Reception/ switchboard
Date: June 2021 – Feb 2022
Position: Service Advisor
Reason: Resigned
Duties:
Duties: Communicate with Clients regarding Services recommended and performed on vehicle.
Bookings
Attending to Phone calls
Selling routine maintenance/ repair services and conducts.
Follow ups regarding unsold services and customer inquiries
Customer Relations
Collect Funds for services performed
Assist with coordination of alternative transport, rental car reservations
Shuttle
Perform other duties as requested by management
Reference: Thinus Mare (workshop Manager)
Company name: Eastvaal Motors Secunda (Ford)
Date: Sep 2022 – May 2023
Position: Service Advisor
Reason: Resigned (Moving Back to Nelspruit)
Duties:
Duties: Communicate with Clients regarding Services recommended and performed on vehicle.
Attending to Phone calls
Selling routine maintenance/ repair services and conducts.
Follow ups regarding unsold services and customer inquiries
Customer Relations
Collect Funds for services performed
Assist with coordination of alternative transport, rental car reservations
Shuttle
Perform other duties as requested by management
Reference: Gerhard Lues
Company name: NTT TOYOTA WHITE RIVER
Date: June 2023 – Current
Position: Service Advisor
Duties:
Duties: Communicate with Clients regarding Services recommended and performed on vehicle.
Bookings
Attending to Phone calls
Selling routine maintenance/ repair services and conducts.
Follow ups regarding unsold services and customer inquiries
Customer Relations
Collect Funds for services performed
Assist with coordination of alternative transport, rental car reservations
Shuttle
Perform other duties as requested by management
Reference: Ewald Engelbrecht (Workshop Manager)
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