Customer Service, Security Officer
Resume:
Felicia Gregory
Stockbridge, GA *****
ad7xar@r.postjobfree.com
I have 15 years of experience, including Inventory Control Specialist, Cashier, Customer Service Associate, Food Stores, General Merchandise, Security and Miscellaneous Retail. Most recently, I have been in the Warehouse field at Swissport Cargo. My skills and experiences include: Material Handling, and forklift training, I hold a High School Diploma degree from Rubidoux High School. (2003) Willing to relocate: Anywhere
Work Experience
Security Officer
Sunstates Security - Atlanta, GA
May 2022 to April 2023
• Prevented theft. Guarded designated areas. Patrolled areas for suspicious activity. Responded to alarms. Monitored security cameras. Reported damage, theft, vandalism, presence of unauthorized persons, suspicious activity, injury. Ensured security of windows, doors, locks, gates, parking lots, restricted access areas. Maintained a professional image and attitude.
• Georgia 24 hour unarmed security training.
• First aid CPR Training.
Cargo Agent
Swissport International Ltd. - Atlanta, GA
September 2019 to April 2022
• Clerical, Help customers during shipping process, Receiving, inspecting and dispatching freight, completing documents and maintaining records, organization planning, time management, inventory control, forklift experience, teamwork, documentation, and data entry, Security Officer
Norred and Associates - Hapeville, GA
June 2017 to August 2019
• Prevented theft. Guarded designated areas. Patrolled areas for suspicious activity. Responded to alarms. Monitored security cameras. Reported damage, theft, vandalism, presence of unauthorized persons, suspicious activity, injury. Ensured security of windows, doors, locks, gates, parking lots, restricted access areas. Maintained a professional image and attitude. Cashier
Kroger - Riverdale, GA
July 2015 to March 2017
Entered price changes by referring to price sheets and special sale bulletins
*Discounted purchases by redeeming coupons
*Collected payments by accepting cash, check, or charge payments from customers; making change for cash customers
*Verified credit acceptance by reviewing and recording driver's license number; operating credit card authorization system
*Balanced cash drawer by counting cash at beginning and end of work shift.
*Provided pricing information by answering questions Customer Service Associate
Marshalls - Fayetteville, GA
October 2013 to July 2015
Prepared for customer inquiries by studying products, services, and customer service processes.
*Responded to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer
*Recorded customer inquiries by documenting inquiry and response in customers' accounts
*Improved quality service by recommending improved processes; identifying new product and service applications
*Accomplished customer service and organization mission by completing related results as needed Education
High School Diploma
Rubidoux High School
2003
Skills
• Credit, Doors, Imaging, Languages, Microsoft Money, Microsoft Windows, Photography, Process Engineering, Promotional Materials, Quality, Recording, Research
• Security
• Customer Service
• Stocking
• Organizational Skills
• Freight Experience
• Materials Handling
• Forklift
• Surveillance
• Loss prevention
Certifications and Licenses
Security Guard
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