LAURA WASHINGTON
Cell: 209-***-**** *** Buckinghorse Ct. Tracy, CA 95376 ad7x9o@r.postjobfree.com
HIGHLIGHTS
Time Management Advanced Clerical Knowledge
Excellent Communication Skills Multi-Line Phone Proficiency Computer Savvy Self-Directed
PROFESSIONAL EXPERIENCE
Old Republic Home Protection, Training Specialist Nov 2015- Present
• Improve and enhance employee skills, by identifying training needs and delivering learning materials
• Conduct orientation sessions to asses employee strengths and weaknesses
• Design training materials for new hires and tenure employees
• Present complex information to a variety of audiences Mancini’s Sleep World / HDL, Dispatcher Dec 2013 – Nov 2015
• Efficiently tracked drivers and their window times
• Ensured cods were logged and drivers properly checked out machines
• Took 10-20 surveys on how drivers did for the day
• Conducted billing for contractors to ensure they got paid per stop that was completed
• Provided quality customer service while efficiently calling customers for delivery window times
• Conducted dispatch meetings to improve and meet company goals Estes Express, Clerk 1 Dec 2013 – Nov 2015
• Data Entry in AS400
• Guaranteed positive customer experiences and resolved all customer complaints
• Contacted customers and warehouses with delivery window times
• Scanned in all BOL’s and DNR’s in imaging system
• Helped performed duties for damages, shortages and overages
• Got dispositions on any damaged freight
Bayfair Smog, Service Manager Nov 2010-Dec 2013
• Assisted with drop off and pick up of dealership cars
• Answered phones
• Supervised smog technicians
• Assured bank deposits were made daily
• Maintained monthly invoices for dealerships
• Increased business by marketing business for new accounts
• Contributed to repeat and referral business by using strong customer service and problem solving skills
• Organized work records and filed reports
• Wrote up work orders for customers
ADDITIONAL INFORMATION
Work Awards/Achievements
• Walk the talk award for ORHP Feb-2016 and Feb-2017
• Certification for Effective Training Solutions Workshop August-2018 Skills
• Proficient in Microsoft Office: Word, Excel, PowerPoint
• Experience utilizing AS400
EDUCATION
High School Diploma: General Education, Silver Creek High School – San Jose, CA June 1998 Associate of Arts: Business/Administrative Asst, Chabot College – Hayward, CA May-2012