Customer Service Front Desk
Resume:
David Roldan
ad7x18@r.postjobfree.com
Contact
Miami, FL 33150
Education
Miami Dade College -
Miami, FL – 2020
Associate of Arts in
Hospitality Management
Key Skills
Proficient in Microsoft
Office
Fluent in Spanish & English
Communication Skills
Problem-solving
Objective
Eager to leverage my passion for exceptional customer service and my adaptability to overnight shifts in a dynamic hospitality environment, be it in valet services for restaurants, hotels, or residential settings. Seeking a role where I can utilize my interpersonal skills and dedication to ensuring unparalleled guest satisfaction, contributing to the seamless operations and reputation of the establishment. Experience
Valet Supervisor & Head Bellmen - Missoni Baia –Miami, FL Dec 2023 – May 2024
• Supervised and trained valet attendants and bellmen to ensure high standards of service and professionalism.
• Managed daily operations of both valet and bell services, including staffing, scheduling, and performance management.
• Coordinated with front desk, concierge, and other departments to facilitate seamless guest experiences and resolve guest concerns.
• Handled escalated guest concerns and complaints with diplomacy, focusing on swift resolution and guest satisfaction.
• Conducted performance evaluations and provided ongoing coaching and feedback to valet attendants and bellmen to ensure continuous improvement. References
Daniel Ramirez –
Manager of Front Office
Fontainebleau
Daniel Mioduchoski -
Shift manager
Missoni Baia
Valet Attendant - Fontainebleau Hotel - Miami Beach, FL March 2022 – Oct 2023
• Demonstrated stamina, agility, and durability to sprint short distances, stand for extended periods, bend, stoop, squat, and up to 50 pounds.
• Adapted to work in various weather conditions ensuring efficient communication with all hotel departments.
• Maintained the functions board in the ramp, showcasing strong organization skills.
• Greeted patrons with outstanding customer service, contributing to a positive guest experience.
Valet Attendant- Four Seasons - Surfside, FL January 2020 - February 2022
• Managed phone calls, redirecting them to appropriate departments and recording messages.
• Provided exemplary valet services to guests, ensuring their vehicles were parked safely and securely in designated areas.
• Greeted guests with warmth and professionalism, offering assistance with luggage and providing directions or recommendations as needed.
• Maintained a clean and organized valet area, ensuring it adhered to the property's standards of excellence.
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