Customer Service Shift Manager Hospitality
Resume:
Anna King
I am ** years old with ** years experience in hospitality, customer service, restaurant, and cleaning fields. I am self-motivated and available to start a new career asap! Gaston, IN 47342
**********@*****.***
I am an honest, hardworking, and dependable person with great work ethic and the ability to learn quickly, work in a team environment, as well as individually, be a leader and/or provide leadership to others, have a positive attitude and energetic personality, along with amazing customer service and hospitality skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Manager
Sbarro - Muncie, IN
August 2022 to December 2022
My position was shift manager. I was responsible for cash handling, paperwork, managing crew members to ensure great customer satisfaction throughout hours of operation, and assisting in the hiring process of new employees as well as training new employees. Server
Steak N Shake - Muncie, IN
January 2020 to March 2020
I provide outstanding customer service and hospitality to guests of restaurant throughout their entire dining experience.
Server
Sunshine Café - Muncie, IN
June 2018 to March 2019
Served guests of restaurant food and beverages while providing outstanding customer service. Lead Server/Manager
Small Town Pizza & Sub - Franklin, IN
May 2016 to June 2018
Served guests of restaurant food and beverages while providing amazing customer service, trained new employees in front of restaurant, managed a crew of employees to ensure an amazing experience to each and every guest, ran POS cash register and restaurant reports, and open/closed restaurant. Server
Tom's Pancake House - Franklin, IN
June 2016 to January 2018
Provided excellent customer service to restaurant guests while serving food and beverages, ran POS cash register, and opened restaurant.
Head Housekeeper
Super 8/Relax Inn - Franklin, IN
June 1999 to February 2013
Cleaned hotel, hotel rooms, and laundry, trained new employees in housekeeping, and provided outstanding hospitality service to guests of hotel by ensuring clean rooms, a relaxing atmosphere, a comfortable environment, and a positive attitude.
Education
None yet in Nursing
Ivy Tech Community College - Franklin, IN
August 2010 to January 2012
High school or equivalent with Honors in Education Stratford Career Institute - Franklin, IN
August 2008 to May 2010
Some college
Skills
• Customer Service Skills (10+ years)
• Hospitality (10+ years)
• Cooking (5 years)
• Management (2 years)
• Cash Handling (10+ years)
• Cash Register (10+ years)
• Sales (10+ years)
• Customer Satisfaction (10+ years)
• Trainer (10+ years)
• POS (10+ years)
• Customer Service
• Training
• Server
• fast learner
• Organizational Skills
• Commercial Cleaning
• Laundry
• Restaurant Experience
• Food Safety
• Cleaning Experience
• Leadership
• Food Service
• Restaurant Management
• Communication skills
• Shift Management
• Bartending
• Catering
• Busser
• Kitchen Experience
• Upselling
• Aloha POS
• Time management
• Culinary experience
Certifications and Licenses
Food Handler Certification
Bartender License
Assessments
Food Safety — Highly Proficient
April 2019
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Food Service: Customer Situations — Highly Proficient February 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient
Memorization & Recall — Highly Proficient
February 2020
Committing product or merchandise information to memory and recalling it at a later time. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Ready to start work asap.
Contact this candidate