Configuration Manager Management Staff
Resume:
ad7wk4@r.postjobfree.com
linkedin.com/in/mark-tyrelle-16998862
Mark Tyrelle
Motivated detail-oriented IT professional with 15+ years’ assisting with software projects. Offering solid background in technology and offering ability to interact with all levels of management staff. Strong problem solver, multi-tasker, and team player.
Skills
●Control-M for SAP, Azure, Automation API,
●Cloud, AFT, Databases, SAP
●Control-M EM 6.2 6.4. 7.0 9.019.200
●CA-7
●Veritas
●Xmatters
●FTP, SFTP
●HTML
●PVCS
●Team building
●Team management
●Control-M Version 9.0.19.200
●Control-M Configuration Manager (CCM)
●Control-M Administrator
●Hardware: IBM Mainframe (MVS/ESA 3090)
●Languages: JCL, HTML, Bourne shell,
SQLPlus
●TSO,ISPF,VSAM,PAN/APT,VPS,Control D
●Remedy, wowoService Now, Cedric
●ZOS, UNIX (HPUX, AIX), Linux, Windows
●Peopletools
●Techline chat
●Problem resolution
●Moodle
September 2022 – June 2024
DOL Computer Operator 2 / Georgia Dept. Of Labor, Atlanta, Ga
•Implemented and maintained Control-M job schedules, ensuring the timely and accurate execution of critical processes.
•Incumbents operate or are developing skills to operate a variety of printers, inserters, finishing or mail processing machines in the Output Processing Center, or infrastructure equipment support in Hardware Operations.
•identifying peripheral equipment problems and escalating as appropriate to a lead operator or supervisor.
•Managed the scheduling and automation of IT processes using Control-M
•Collaborated with IT teams to analyze and understand job dependencies, optimizing workflows for efficiency.
•Monitored and resolved job failures, implementing preventive measures to minimize disruptions.
•Worked closely with application owners and developers to define and refine job schedules based on business requirements.
•Conducted regular audits of Control-M configurations to ensure compliance with best practices and security standards.
•Provided training and support to end-users on Control-M functionality and best practices.
•Participated in the planning and execution of system upgrades and migrations, minimizing downtime.
July 2022 – November 2023
Workload Automation Analyst / Charles Schwab, Lawrenceville, Ga
•Experienced in an Enterprise Environment that demands highly secure and reliable batch
•Responsible for product support, mainframe and distributed batch scheduling across multiple applications, act as a level 2 support for batch execution while working closely with application support teams and Production Control.
•Passionate about partnering with our application support and development teams and examining data to find the best solutions with a focus on continuous process improvement
•Interact with all levels of technical and managerial staff and will have proven leadership abilities and display excellent skills in understanding problem determination and service restoration.
•Excellent written and verbal communication skills when interacting with various support groups, end-users and management as well as responsible for documenting processes and procedures.
•Building skills in co-workers through cross-training and mentoring, taking every interaction as an opportunity to learn or teach.
•Demonstrates ability to resolve business and service impacting problems while evaluating all alternatives and consulting with other senior technical leaders of the organization is required.
•Strong verbal and written communication skills for technical presentations, product demonstrations, answering technical questions, and customer follow-up.
•Ability to work independently as well as effectively cooperate well with others
OCTOBER 2019 – July 2022
Workload Automation Analyst / CWM,IBM,KyndrylLawrenceville, Ga
•Working various shifts for Design and Operations.
•Install control-m agents on windows servers.
•Perform administrative duties via Control-m Configuration Manager.
•Design control-m schedules for SAP R3, Business Warehouse, API, AFT, Filewatcher etc.
•Troubleshoot some Design issues and all Operations issues.
•Handle change requests, change tasks, service requests, incidents.
•Collaborate with internal and external teams globally.
•Assist with migrations from old servers to new servers.
•Attend weekly meetings, to assess what may affect our batch processing.
SEPTEMBER 2011 – OCTOBER 2019
Support Specialist / UHNJ, Newark NJ
Monitoring Critical systems, Projects, Technical Support
•Liaison between EPIC analyst and customer for password resets, connectivity with network.
•Assist EPIC analyst with upgrades.
•perform client support, education and PC system troubleshooting for the hospital enterprise.
•utilize hardware and software tools; interact with customers via phone, email and in person.
•perform hardware and software diagnostics to resolve problems and identifies issues for appropriate escalation.
•May assist with managing and evaluating all aspects of the server/system architecture to ensure optimal network reliability, security, data integrity inter-operability with third party systems and applications.
•Address user inquiries regarding computer software/hardware operation.
•Coordinates efforts between groups to ensure uninterrupted Batch Schedules.
•Level 3 Technical Support. Create incidents reports and Service Requests via HEAT call Logging.
JANUARY 2009 – SEPTEMBER 2011
Senior Computer Operator / UHNJ, Newark NJ
Health Quest processor, MPAC system
•Monitor the flow of Epic, Medical Records and E/R processing on MPAC system
•Ensure systems and services are functioning, monitor network and systems.
•Responsible for assigning HEAT trouble tickets to appropriate technician for job abends daily.
•Troubleshoot and report Health Quest issues.
•Provide second level support for Helpdesk analyst call escalation daily.
JANUARY 2006 – JANUARY 2009
USER SUPPORT/ NGH, New York, NY
Provided break/fix support
•Troubleshoot network connectivity utilizing IP addresses.
•Responsible for PC Desktop and network connectivity support.
•Migrated Batch Schedules using XML and custom utilities.
•Perform daily backups.
•Assist in above ceiling and below floor network installation.
•Assisting in setting up Network printers.
MARCH 2003 – JANUARY 2006
Operations Assistant Supervisor / FCG, Secaucus NJ
Monitoring/troubleshooting clinical application interfaces
•Schedule jobs on CA-7
•Proficient in HL7 protocol
•Adjusted time schedules on Kronos
•Monitored all FTP traffic
•Monitored alerts on BMC Patrol
•Proficient AS/400 operation
•Supervise the printing and delivery of payroll checks and advices
Certifications
OCTOBER 2004
BMC Software / EY, New Jersey Control-M training
References
Contact this candidate