Registered Nurse Case Manager
Resume:
PROFESSIONAL SUMMARY
Registered Nurse and RN Case Manager with 10+ years of experience dedicated to quality care of diverse patients. Expertise in behavioral health and chronic disease management, with a proven track record of coordinating care plans, improving patient outcomes, and enhancing the overall patient experience. Adept at collaborating with interdisciplinary teams, developing and implementing individualized care strategies, and providing patient education and support. Demonstrated ability to manage complex cases, navigate healthcare systems, and advocate for patients' needs while ensuring compliance with regulatory standards.
TECHNICAL EXPERIENCE
Software/Databases: MS Office, Excel, Word, Outlook.
Methodologies: Management/Leadership, Patient Management, Time Management.
Others: Patient Care Planning, Patient Counseling, Team building, Strong Communication, Customer Service, Counseling, Medical Assessment, Referral Coordination, Patient Advocacy, Emotional Awareness, Critical Thinking, Risk Reduction, Medication Administration, Clinical Liaison, Telecommunications Expert, Verbal and Written Communication, Service Coordination, Coaching and Mentoring, Scheduling, Self-Starting Motivator, Adaptability.
PROFESSIONAL EXPERIENCE
PARAMOUNT HEALTH CARE, Toledo, OH May 2019 – Apr 2024
Registered Nurse Case Manager
Telephonic assessments in accordance with Medicare guidelines.
Provides guidance and oversight of chronic and acute health conditions that will allow for the patient to remain in the home for as long and as safely as possible within financial means.
Experience in the behavioral health settings committed to the medical profession and to quality patient care.
Perform thorough assessments to evaluate clients’ behavioral health conditions to guide treatment planning.
Effectively prevent unnecessary admissions to acute care.
Functioning as an active liaison, to include advocating for the patient, coordinating their care, and providing other healthcare services and education.
Create and manage the plan of care for patients with chronic or serious conditions such as diabetes, heart disease, Alzheimer’s, and cancer.
Advocate for personalized treatment options that address a patient’s unique care needs.
Schedule the patient’s medical appointments and follow up to ensure they have attended their meetings.
Communicate about a patient’s health condition with the patient and their family.
Offer education and guidance for navigating complex medical decisions.
Serve as a liaison between patients and their insurance providers to promote quality, cost-effective care with the best patient outcomes.
Collaborated with physicians, social workers and other healthcare professionals to coordinate care for patients.
Facilitated referrals for specialized services such as physical therapy or hospice care when needed.
Provided education and counseling on health promotion, risk reduction strategies, disease prevention and self-care techniques to patients and their families.
GOERLICH CENTER, Sylvania, OH Feb 2016 – May 2019
Charge Nurse
Medication administration via, IV, oral or gastrostomy tube.
Provided wound care, safety checks and MD rounds.
Administered CPR as required/when necessary.
Attended care conferences when necessary.
Adjusted schedules as needed.
Provided expert care for “12 bed skilled unit” for dementia patients that have plans to return home or return back to their Skilled Nursing facility or to their Assisted Living Facility.
LAKE PARK, Sylvania, OH Jan 1996 – Feb 2016
Staff Nurse
Assisted with care plan meetings, tracking progress of the patients, and an active liaison for the patient and family.
Assumed the role of floor nurse when needed, due to scheduling issues.
Promoted to the role of “Assistant Director of Nursing”, seamlessly filling the role, as the Unit Manager and former Assistant Director of Nursing vacated their positions.
Maintained a clean working environment, demonstrating excellent housekeeping/hospitality practices.
Medication administration, and monitoring of the effectiveness and side effects of these medications.
Wound care, and IV therapy for hydration, infection control and electrolyte imbalance.
Gastrostomy tube maintenance for nutrition and medication administration.
Active liaison for the patient, family, and the healthcare team.
Professional resource for the patient and coworker.
Gastrostomy tube maintenance for nutrition and medication administration.
Professional source of reference and subject matter expert in all related and aforementioned fields.
FAIRVIEW SKILLED NURSING AND REHAB CENTER, Toledo, OH Apr 2008 – May 2010
Director of Staff Development and Infection
Conducted interviews for prospective/potential employees.
Conducted and arranged services, training programs, and testing for current staff to maintain and stay up to date with all state required certifications.
Assisted the management team with disciplinary actions and recording the documentation for company records.
Posted monthly schedules for nursing staff.
Administered vaccinations to patients and residents as needed.
Facilitated vaccinations to staff and delegated administration of vaccinations for patients and residents as needed.
ARBORS AT SYLVANIA, Sylvania, OH Sep 2004 – Mar 2010
Staff Nurse
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to patient requirements.
Recognized by management for providing exceptional customer service.
Medication administration and monitoring.
Reviewed medical records to ensure the timely processing of orders, and implementation of the nursing process.
Functioned as interim manager, social services representative, and Assistant Director of Nursing.
Assisted the healthcare team with preparation for yearly annual state surveys.
Functioned as all previously mentioned positions at site sister facilities in Waterville, Oregon, and Toledo, OH.
EDUCATION
Associates In Science (A.S.) In Registered Nursing
Mercy College of Northwest Ohio, Toledo, OH Jan 1991 – Jun 1994
Certified CPR Instructor
ProMedica Health Institution Jan 1996 – Feb 2016
AWARDS & HONORS
Awarded Employee of The Month at Lake Park for outstanding patient care and demonstrated/proven leadership techniques.
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