Customer Service Logistics Manager
Resume:
Manny Selvaggio
linkedin.com/in/mannyselvaggio ad7w49@r.postjobfree.com
Results-driven and accomplished professional with extensive experience in driver relations and customer service, backed by a proven track record of success in navigating organizations through periods of accelerated profitability as a result of launching innovative strategies and delivering data-driven business solutions. Excellent communicator with interpersonal skills as a dynamic presenter and collaborative team leader with a history of building strong relationships with potential and existing customers, leading presentations for groups of up to 250 people, and cultivating high-performance personnel via staff training and performance management. Technical proficiency in MS Office Suite, Power BI, GTG, Tableau, AS400, SQL, and Python.
Highlights of Expertise
SQL, Python, and Linux command-line
Business Development
Strategic Planning & Analysis
Cost Savings & Avoidance
4DX & HPWP Management
New Business Expansion
Performance/Process Improvement
Data Management & Reporting
DOT Compliance
Cross-Functional Collaboration
Relationship Building
Succession Planning
Coaching & Mentorship
Vendor Management
Recruiting & Staffing
PROFESSIONAL EXPERIENCE
BROWN INTEGRATED LOGISTICS, Lithonia, GA
Terminal Manager, 2021-2023
Team Leadership: Directed a diverse team of 150+ driving associates (including 40+ owner operators) and 10-15 operations personnel (Fleet Managers, Customer Service Managers, Sales Managers, Recruiters and Driver Development Leaders, Operations Managers), while holding full accountability over profitability growth in the Georgia market.
Dedicated Operations: Oversaw a dedicated operation including 2 on-site employees and 30 drivers generating revenues of $1M annually. Dedicated team leveraged Brown Trucking production as well as on-site customer service responsibilities, including but not limited to load entry, planning, tracking, and customer relationship building. Effectively orchestrated the Covington, GA plant allowing us the first opportunity to price new business out of their newly opened Lebanon, IN facility.
Strategic Planning: Developed and implemented a plan involving cutting back our owner operator local fleet from 25 drivers to zero, replacing them with company drivers per customer request. With losing customer volume a surety while utilizing owner operators, we were able to leverage our local fleet while also repositioning our owner operators to other freight lanes maximizing both customer good will and driver productivity.
Business Development & Quantifiable Results: Successfully increased driver counts from 110 to 150+, accelerated annual operating revenue by 25% (growing from $25M to $31M annually), maximized loaded revenue per Mile by 25%, and cut annual operating ratio by 12% for Brown Trucking’s largest and most profitable terminal.
Staff Mentorship & Succession Planning: Provided ongoing mentorship to team members and played an instrumental role in driving professional development in transitions toward other Terminal openings including having one of my assistant Terminal Managers elevated to a Terminal Manger. Oversaw all hiring and firing of operations personnel in Lithonia. Developed a cadence of accountability with our driving associates that reduced driver terminations (non-safety related) by 15%.
Process Improvement: Facilitated the development of a Fleet Manager scorecard via Tableau, identifying key metrics to hold our operations team accountable to success. Implemented the new scorecard in Lithonia- focusing on on-time status updates, late and past due loads, accurate driver ready times, and adherence to production goals before rolling out company wide.
KNIGHT / SWIFT TRANSPORTATION, Atlanta, GA / Dallas, TX / Indianapolis, IN
Southeast Intermodal Sales and Operations Lead, 2015-2020
Market & Business Development: Cultivated customer base from 5 to over 20 utilizing Florida East Coast rail and successfully reduced Swift OTR deadhead in Florida by 15%; catapulted Swift load count via FEC from under 20 in 2018 to over 600 in 2019 and subsequently expanded capacity in the southeast to augment progressive customer surges.
Profit Growth & Cross-Functional Collaboration: Strategically maximized profitability as a direct result of collaborating with operations teams on shifting freight from OTR to bi-modal.
Strategic Planning & Analysis: Carried out in-depth freight pricing and lane analysis as a first step in conceptualizing, developing, and launching a broad range of initiatives centralized on progressively driving revenue growth.
Vendor Management: Initiated Refrigerated freight to ship via Intermodal, to include establishing vendors on monitoring and tracking refrigerated trailer fuel levels and functionality during transit.
Freight Transport Innovation: Pioneered freight running via Intermodal through introducing and influencing customers and internal Sales Managers on the corresponding profitability and capacity improvement capabilities.
Cost Savings & Avoidance: Collaborated with partner rail carriers on zeroing-in on cost efficiencies network-wide.
Senior-Level Business Relations: Spearheaded all Intermodal functions within the Southeast region, encompassing active communication with numerous representatives from a diverse range of companies across the industry.
Service Center Manager, 2011-2015
Team Leadership: Directed a cross-functional workforce of 120+ driving associates, 10-12 shop personnel (Shop Manager, Assistant Shop Manager, Mechanics), and 10-15 operations personnel (Driver Managers, Customer Service Managers, Sales Managers, Recruiters and Driver Development Leaders, Operations Manager / Safety Director), while holding full accountability over profitability growth in conjunction with zeroing-in on cost savings opportunities for a 100-truck service center in Dallas, TX.
Dedicated Operations: Directed three dedicated operations projects including 10-20 trucks per customer running revenues of $3M to $4M annually.
Strategic Planning: Launched a comprehensive annual strategic planning and development proposal centralized on expanding market growth, maximizing cost efficiency, augmenting people development, and driving tractor growth.
Business Development & Quantifiable Results: Successfully boosted truck count from 66 tractors to 100 tractors (equaling 51.5%), accelerated annual operating revenue by 40% (growing from $10M to $14M annually), maximized loaded revenue per Mile by 15%, and cut annual operating ratio by 10%.
Staff Mentorship & Succession Planning: Provided ongoing mentorship to team members and played an instrumental role in driving professional development in transitions toward other Service Center Manager and Shop Manager roles.
EDUCATION & CREDENTIALS
Google Cybersecurity Certificate- Online Certificate
Bachelor of Science in Business Administration, Auburn University, Auburn, AL
Major in Management & Information Systems
Minor in Business & Engineering Technology
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