Customer Success Client Relationship

Chanitra Hill

ad7vtv@r.postjobfree.com 702-***-**** North Las Vegas, NV

Summary

Seasoned professional with 16 years of experience in customer-focused roles. Skilled in team management, performance metrics, and enhancing customer satisfaction, with a proven track record in diverse and remote work environments. Expertise in process optimization and client relationship building, aiming to leverage these strengths in a dynamic customer success capacity.

Work Experience

Anderson Business Advisors

Lead & Renewals Manager Jan 2023

• Directed oversight of Lead & Renewal Advisors, ensuring adherence to key performance indicators and providing team coaching for enhanced performance.

• Assessed and developed employee competencies, resolving operational challenges with effective solutions.

• Maintained compliance and quality standards within team operations, while also facilitating training and contributing to recruitment efforts.

Renewal Supervisor Dec 2018 - Jan 2023

• Managed a team of Renewal Advisors, fostering a customer-focused culture and enhancing team performance.

• Oversaw performance metrics to ensure productivity and quality standards were met, implementing corrective actions as needed.

• Assessed customer interactions for compliance with company guidelines and professional communication standards.

• Facilitated daily briefings to maintain open lines of communication and ensure staff were updated on operational procedures.

Renewal Advisor Mar 2018 - Dec 2018

• Facilitated client adherence to state regulatory requirements through guidance and support.

• Enhanced revenue through effective conversion of sales opportunities and clear communication of product value, coupled with consistent achievement of monthly sales targets. Shook & Stone, Chtd

Legal Intake Specialist Aug 2016 - Mar 2018

• Efficiently processed client intake for Social Security Disability/Insurance claims through comprehensive management of over 200 calls per week.

• Provided clear explanations of eligibility, application procedures, and legal rights to potential clients during initial assessments.

• Prepared essential legal documentation, including briefs, motions, and pleadings, and supported attorney teams with discovery request management.

PatientPop Inc

Senior Lead Digital Marketing Associate Sep 2015 - Aug 2016

• Developed and applied online marketing strategies, leading to improved search engine visibility and engagement metrics for medical websites; monitored and analyzed campaign performance to inform future tactics.

• Curated compelling social media content and managed advertising placements, resulting in increased click-through rates and conversion for targeted marketing initiatives. 1800Dentist/Futurdontics

Medical Customer Care Representative Jan 2012 - May 2015

• Streamlined data management processes, enhancing efficiency in organizing and maintaining large datasets.

• Delivered comprehensive patient assistance, from facilitating paperwork to rectifying insurance claims and maintaining accurate daily financial records.

Global Cardio Care

Outreach/Client Services Mar 2011 - Aug 2011

• Established and achieved performance targets while fostering strong client relationships, enhancing customer satisfaction and retention.

• Addressed and resolved client inquiries and issues efficiently, ensuring a high level of service and client support. Cannon Cochran Management Services, INC (CCMSI)

Claims Associate May 2008 - Dec 2010

• Facilitated efficient claims processing by coordinating with adjusters and examiners.

• Ensured accuracy in information verification and effectively managed medical claims within established administrative protocols.

Samson Equities Real Estate Investments

Office Manager Aug 2006 - Jan 2008

• Streamlined office operations and enhanced client engagement, ensuring the seamless facilitation of property transactions.

• Fostered collaborative relationships between property stakeholders, contributing to improved project productivity. Education

University of Nevada Las Vegas

Bachelor of Arts, Business Administration

West Los Angeles Community College

Associate of Arts, Finance

Certifications

CPM - Certified Professional Manager

Retail Merchandising Certification

Hotel Occupations Certificated Training

Asana

Salesforce

Lucid Chart

Calendly

Groove

Skills

Professional Development, Special Projects, Administrative Duties, Data Tracking, Priority Management, Performance Tracking and Evaluations, Sales Promotion, Workflow Optimization, Report Writing Abilities, Performance Evaluations, Critical Thinking, Active Listening, Customer Support, Team Training, Department Reviews, Customer Relationship Management, Account Management, Strategic Planning, Problem Solving, Communication, Self-starter

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