Customer Service Support
Resume:
BRYON K. HUNTLEY
Queen Creek, AZ 85144
Cell 480-***-****
Email : ad7vj4@r.postjobfree.com
WORK HISTORY
Circle K-
Night csr/assistant manager
Customer Service, Stocking,inventory,cleaning, money management. Multiple sites.
Dec 2023-Present
Shutterfly-
Seasonal worker
Manufacturing tech, in charge of the line and production
October 2023-Dec 2023
INTEL Sept 2023- Oct 2023
Laser technician, PM's production
Chandler Location
AEI Fabrication Jan 2023- August 2023
Quality Inspector for Fabrication shop. Calipers, micrometer, all the latest tools!
Tier Power Systems June 2022-Jan 2023
Metal shop Foreman, oversee production of Copper and metal All aspects. forklift
Nxp Semiconductor November 2021- May 2022
Photo tech asml, Sen overlay,inspection, etch
ZF TRW April 2021- October 2021
Bottle technician unload offload, packing,printing fixing errors,chimneys
Mitsubishi Chemical Advance Materials September 2020- March 2021
Cnc router, setup and program, plastic mold injection tech
Footprint,Inc. October 2019- August 2020
Nightshift supervisor,oversee production of biodegradable products, training, forklift trained over 100 people at this job
INGRAM electronics 2019- January- September
Electronics technician, complete refurbished of computers, laptops,tablets, cellphones and all apple products .and razor as well
Verizon December 2014- December 2016
Customer Support
Adecco June, 2013- Dec, 2013
Temporary work, Phoenix, AZ
Customer Support for Consumer Cellular Phone Company
United Renovations-Subcontractor
Phoenix, Az. June, 2011 – Mar,2013
Construction-Demo and Rebuild
Dish Network, Inc.
Phoenix, Az. July, 2008 - Feb, 2011
Technical Support Rep II & III, Dr. Dish
In-bound call center, assist in Billing, Programming, Signal Loss, Account Building, Sales.
Dr Dish,- Last line of defense before sending a tech out to home. Signal loss and Dish Setup, in home tech visit, equipment setup and replacement.
McKesson, Inc.
Scottsdale, AZ April, 2006 – April, 2008
Medisoft® Support Representative – Grades I & II
In-bound customer support and trouble-shooting call center.
Responsible for all technical support functions
for both direct customer interface and Value Added Resellers (VARs). Training of internal personnel, coupled with diagnostic functions related to file corruption and remediation activities. Additional responsibilities (Level II) include upgrading clients to newer versions of software, assisting customer in file repair, training and providing direction to Level I technicians. Further, assist customers with medical insurance claims and billing documentation. (Medicare and CMS-1500 forms).
Gold Circuit
Chandler, Az July 2001- May 2005
Lead Computer Technician
Established inventory control system and tracking procedure for wiping hard drives. Created diagnostic protocols and procedures for refurbishing computers for the resale market.
Designed paperwork system to log all work orders and applicable tech time pertaining to computer tracking to ISO criteria. Worked closely with sales personnel to assure orders were accurate and actionable, ready for shipment. Assisted Sales Department with any and all computer tech problems and assisted customers and sales personnel with Q &A.
Assisted inventory warehouse in detection of recyclable and saleable items, identified equipment and components for destruction as obsolete.
Provided support to E-bay sales for diagnostic and refurbished equipment. Worked closely with management in designing step-by-step protocols and procedures.
Oversaw five employees and directed them in meeting goals and quotas, including the constant revision and updating of OEM specifications.
EDUCATION
Collins College
August, 1998 – October, 1999
Associates Degree in Personal Computer and Networking -
Recognized as being the first Student Assistant and Hardware Technician, was asked to help build and support the “FIRST “ Help Desk system for all students. Maintained and oversaw the upkeep and maintenance of over 250 PC's, during college tenure.
OTHER SKILLS
Ten-years+ experience as Journeyman Machinist. Familiar with ASTM and ISO specifications for high tolerance, precision parts and components. Forklift certified, driven up to 5 ton.
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