Customer Service Friendly
Resume:
Shenell Bush
Dallas, TX *****
ad7v53@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Hostess
Ozona Grill and Bar - Dallas, TX
April 2024 to Present
Quick and friendly customer service
Greeting guest
Sitting guest
Monitoring rotations
Managing reservations
Managing wait list if any
Cleaning areas that needs cleaning
Cleaning up after servers when busy or as needed
Memorizing floor lay outs
Memorizing menu
Seasonal Salvation Army Bell Ringer
The Salvation Army - Dallas, TX
November 2023 to December 2023
• Ensures that the Kettle is never left unattended.
• Greets the public in a courteous and friendly manner.
• Conducts job duties following the ministry of The Salvation Army and its Christian principles.
• Performs other duties as required.
• Ability to follow instructions with limited supervision.
• Ability to abide by required dress code.
• Ability to ring small handbell and be responsible for bell and apron.
• Ability to meet attendance requirements.
• Ability to stand in one location for extended periods in outside weather conditions with breaks and lunch periods as required by State law.
Cashier
McDonalds - Dallas, TX
December 2020 to March 2021
· Punctuality.
· Fixing broken objects.
· Cleaning restrooms outside parking lots and tables for customers.
· Promoting deals .
Cashier
McDonalds - Denton Tx
June 2020 to August 2020
· Accustomed to working in fast paced environments.
· Ability to speak small amount of spanish.
· Multitasking.
· Quick problem solving .
Cashier
McDonalds - Denton Tx
January 2019 to October 2019
· Managing money.
· Great customer service.
· Time management.
· Packing correct orders.
· Running shifts.
· Learning all positions.
· Ability to be unsupervised.
Clicklist Employee
Kroger - Denton Tx
May 2018 to June 2018
· Friendly customer service.
· Reporting orders and modified orders out to customers.
· Maintaining clean work space.
· Picking and packing groceries for customers.
Education
Associate's degree in Accounting Business
Southern New Hampshire University - Manchester, NH October 2023 to Present
College Degree in Construction
Dallas College - Dallas, TX
January 2022 to March 2022
High school diploma
Texas Alternative Home School - Denton, TX
December 2019 to January 2020
Skills
• Time Management (4 years)
• Graphic design (4 years)
• Managing money Hard skills (4 years)
• Punctuality (4 years)
• Multitasking (4 years)
• Cashiering (4 years)
• Order Picking (4 years)
• Audio and Video Technology (Less than 1 year)
• Soft skills (4 years)
• Friendly customer service (4 years)
• Quick problem solving (4 years)
• Adaptability (4 years)
• Foundations of User Experience (UX) Design (Less than 1 year)
• Microsoft Word (1 year)
• Microsoft Powerpoint (1 year)
• Microsoft Excel (Less than 1 year)
• Wireframing
• Computer skills
• Communication skills
• Customer service
• Leadership
• Hospitality
• Typing
• Cash handling
• Restaurant experience
• English
• Cash register
• Organizational skills
Links
https://www.coursera.org/account/accomplishments/certificate/3H8CG2JJYCDV https://www.coursera.org/account/accomplishments/certificate/ABBLCJDKDYHX https://www.coursera.org/account/accomplishments/certificate/RDBWF7DP88ZE Certifications and Licenses
Foundations of User Experience (UX) Design
April 2023 to Present
1. User Experience (UX)
2. UX Research
3. Wireframe
4. Prototype
5. User Experience Design (UXD)
Start the UX Design Process: Empathize, Define, and Ideate May 2023 to Present
Build Wireframes and Low-Fidelity Prototypes
June 2023 to Present
Wireframing
Prototyping
Low fidelity prototyping
Food Handler Certification
Assessments
Retail customer service — Proficient
November 2022
Responding to customer situations in a retail setting Full results: Proficient
Food safety — Completed
December 2022
Knowledge of proper food and equipment handling safety measures Full results: Completed
Sales skills — Proficient
November 2022
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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