Service Representative Customer

Kenneth W. Mercer, Jr.

**** ************ ******, *. **********, SC 29406

843-***-**** * ad7v37@r.postjobfree.com

Results-driven professional with over 28 years’ experience providing manufacturing support within diverse industrial environments. Highly disciplined with exceptional quick-thinking abilities and strong integrity and work ethics. Able to adapt readily to changing business priorities and produce the desired results within fast-paced, ever-changing positions. Strengths include exceptional communications and interpersonal abilities combined with effective troubleshooting, planning and organizational skills.

Lean Manufacturing

Production Scheduling/Control

Mechanical/Electrical Assembly

Quality & Safety Compliance

Cost Control Measures

Troubleshooting

Negotiation Skills

Specifications Compliance

Quality Assurance Inspections

Continuous Process Improvement

Pit Stop Service Center Summerville SC, Service Writer, December 2021 – Present

Direct customer service representative evaluating and facilitating a customer’s automotive needs.

Process and complete customer orders utilizing a system database.

Process the financial aspects of the customer’s work performed.

Process inventory receiving and monitor shop inventory.

Proficient in daily computer usage to include Word, Internet Explorer and Microsoft Windows.

Westrock Charleston Mill /Kapstone/ Westvaco North Charleston SC, Winder Machine Operator/Back Tender, September 2011 to October 2021

Plan, organize and inspect the daily operations of High-Speed Winder Machine operations.

Perform operational test procedures on powered and non-powered equipment including industrial shop equipment.

Troubleshoot mechanical, electrical, instrument and computer operations for Winder Machine operations and ensure adequate supply of consumables are met.

Proficient on measuring tools to include calipers, micrometers, scale, torque wrench and hand tools to include wrenches, sockets and screw drivers.

Ensure proper end of shift shutdown procedures including security of tools, equipment and machinery.

Serve as Lead to complete customer orders and ensure inventory based on computer tracking systems.

Inspect work area and machinery to prevent Foreign Object Debris (FOD) ensuring no damage to machinery.

Adhere to Safety and Compliance directives are met within the OSHA Standards to ensure no injuries occur.

Westrock Charleston Mill /Kapstone/ Westvaco North Charleston SC, Hand Roll Processor /Crane Operator/Assembler Mechanic, September 1993 to September 2011

Perform setup operations on Roll Processor Machine ensuring correct tooling setup and alignment of jigs.

Perform close tolerance drilling and installation of fasteners on all support equipment operations.

Proficient in removing and installing bolts, screws and miscellaneous hardware to ensure correct machine procedures.

Operate Crane operations to include overhead cranes, Scissors lift and various Bucket lifts for daily manufacturing duties.

Perform fabrication work with various metals and fiberglass to include drilling, sanding and trimming support equipment.

Research and interpret technical work instructions to ensure efficient and safe machine operations are accomplished.

Perform inspection procedures around energized electrical equipment ensuring strict safety practices are met.

Chris Amoco Service Center North Charleston SC, Automotive Mechanic/Fabricator, September 1986 to September 1993

Perform service repairs to include tire repairs and install, oil servicing, engine tune ups, brake repairs and battery install.

Operate pneumatic drills, grinders, air impact tools and wrenches for automotive repair operations.

Proficient on all hand tools to include ratchets, sockets, wrenches, hammers, screwdrivers, punches and clamps.

Hannahan High School Diploma June 1986

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