Customer Service Real Estate
Resume:
William Scott McElveen
**** ********* *****, *****, ******* 33624
ad7v1s@r.postjobfree.com
PROFESSIONAL STATEMENT
Licensed residential appraiser with over 30 years of diverse appraisal and management experience in West Central Florida, growth-oriented professional pursuing a leadership position. Expertise in national appraisal reviewing, and extensive knowledge of mortgage banking, FNMA, and USPAP guidelines. Directed the start-up of a new division that contributed to company growth and increased revenue. Well versed in managing administrative, financial, technical, and customer service operations. Highly effective manager, relationship network consisting of major banks, mortgage companies, real estate firms, law firms, community leaders, and individuals. SUMMARY OF SKILLS
● Proficient time management in scheduling projects and responsibilities.
● Expert using Microsoft Word, Excel, Total, Mac OS, and Claris.
● Developed, trained, and managed support staff.
● Self-sufficient with the ability to complete tasks and meet goals without supervision.
● Proven capabilities in sales, managing, marketing, training, and customer service.
● Demonstrates and clarifies products or concepts in a one-on-one or group setting. WORK EXPERIENCE
Staff Appraiser, Velox Valuations
July 2023 - Present
● Conduct residential appraisals in West-Central Florida, including Hillsborough, Pinellas, Pasco, Hernando, Manatee counties.
● Selected as one of ten employees chosen for a pilot program for appraisal software development and refinement for Freddie Mac.
● Developed effective working relationships with 40 AMC partners.
● Consistently met quota, including first month on the job. CEO and Owner, WSM Appraisal Service
July 2017 – June 2023
Tarpon Springs, Florida
● Increased revenue 40% from 2017 to 2021.
● Averaged 25-30 appraisals a month.
● Responsible for covering a seven county territory for appraisals.
● Appraised unique properties with jobs up to 20 bedrooms and up to 20,000 square feet.
● Increased the number of AMC partners from four in 2017 to 14 in 2023. Senior Review Appraiser - Investor Support, Chase
February 2011 – July 2017
Tampa, Florida
● Comprehensive knowledge in national appraisal reviewing.
● Developed and maintained positive, collegial working relationships with AMCs.
● Small exclusive team member that handled appraisal reviews on a national basis.
● Extensive understanding of mortgage banking, FNMA, and USPAP guidelines. Collateral Risk Analyst, Lender Processing Services March 2009 – February 2011
San Diego, California
● Analyzed a combination of data and analytics.
● Offered valuable market insight for portfolio monitoring and initial collections efforts.
● Managed accurate property values for the loss mitigation, foreclosure, and REO management processes. Real Estate Appraiser, WSM Appraisal Service
2001 – March 2009
Tarpon Springs, Florida
● Prepared reports per requirement approvals.
● Organized and maintained documentation of all office financial reports.
● Responsible for all administration in accordance with legal requirements and customer specifications.
● Led negotiations of contracts and changes with customers. West Coast Supervisor, First Florida Appraisal Service 1993 – 2000
Tampa, Florida
● Managed team of appraisers for a large mortgage company covering the West Coast region of Florida.
● Reviewed outside appraisals for the wholesale lending department.
● Appraised properties to eliminate negative and high risk lending.
● Evaluated property for loan to value and market value to secure financial commitment. President/Appraiser/Sales Associate/Broker, McElveen Realty 1985 - 1993
Clearwater, Florida
● Established a varied client base.
● Supervised office as a broker from 1989 - 1993.
● Implemented appraisal department within existing real estate office.
● Managed accounting, advertising, payroll, and inventory needs. OTHER RELEVANT WORK EXPERIENCE
Personal Banker, Huntington National Bank
2001-2002
Clearwater, Florida
● Goal oriented with focus on obtaining new clientele.
● Sold all products including investments, mortgages, and insurance.
● Responsible for community and outreach services.
● Accountable for organizing call nights for up-selling bank products.
● Provided all services supplied by the bank with a focus on customer service COLLEGE EDUCATION
University of Florida - Gainesville, Florida
Completed two years toward Bachelor’s in Business
Moved home to help ill father with family business before degree completion St. Petersburg College - Clearwater, Florida
Associates of Art Degree: Business
Graduated: 1984
CERTIFICATIONS
State Certified Residential Appraiser: 1992 – Present
● State of Florida Number: RD0001869
NASD, General Securities Representative, Series 7: 1997-1999
● Certification number: 16164
Department of Banking and Finance, Mortgage Broker: 1994-1996 Department of Insurance: Health, Life, and Variable Annuities: 1994-1996 Division of Real Estate; Sales Associate: 1985-1992 Broker: 1989-1995 COMMUNITY LEADERSHIP
● Chair, Finance Committee: HOPE United Methodist Church, Trinity, FL, 2022
● PTA President: Dunedin High School, Dunedin, FL 2016 – 2018
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