Customer Service Office Assistant

Fiorella Zancolla

Nassau, Bahamas, 242-***-****, ****************@*******.***

PROFILE I am a dedicated college student with a diminutive amount of work experience and demonstrated skills in food storage, customer service, and accounts. I intend to use my skills to effectively fill any role at your company. My colleagues always applaud me for being constructive, and I can be counted on to assist your company in achieving its objectives.

EMPLOYMENT HISTORY

Aug 2022 — Sep 2022 Office Assistant, Sysco Bahamas (Bahamas Food Services)

• Assisted with payroll processing

• Developed an efficient system for filing and tracking customer orders, resulting in improved accuracy and customer satisfaction

• Managed office equipment and supplies

• Managed calls and distributed paychecks

Jun 2020 — Aug 2021 Office Clerk, Jameca Basden and Co. Legal Associates

• Answered phones and directed calls to the appropriate personnel, resulting in improved communication and customer service

• Organized and maintained the office filing system, resulting in improved efficiency and productivity

• Input and updated customer and employee data into computer systems, including customer records, billing, and payroll

Nov 2023 — Present Operations Assistant, PartyMania

• Generated daily financial reports for management.

• Assisted customers with locating items and providing product information.

• Greeted customers in a friendly and professional manner.

• Assisted with financial management and budgeting.

• Enhanced store appearance and product accessibility by restocking shelves, organizing displays, and pricing items.

• Designed and assembled custom balloon bouquets and fulfilled specific balloon orders for diverse events.

• Managed inventory processes, including creating and balancing purchase orders, receiving new stock, and ensuring accurate product listings.

• Maintained and updated the Point of Sale (POS) system. EDUCATION

Aug 2021 — Present BioChemistry, University of The Bahamas

• 3.0 Student

Sep 2010 — Jul 2021 High School Graduate, Bahamas Academy

• Graduated with High Honors

• Consistent Principal's List Student

• 9 BJC's and 8 BGCSE's

SKILLS Ability to Multitask Expert

Effective Time Management Expert

Fast Learner Expert

Ability to Work in a Team Expert

Adaptability Expert

Customer Service Expert

Microsoft Word Expert

PowerPoint Expert

Microsoft Excel Expert

Access Expert

REFERENCES References available upon request

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