Customer Service Care

USHA JUGESSUR

* ********** **. ** *******, AB, T*J 2V7 403-***-**** ad7ul2@r.postjobfree.com

PROFILE

Qualified Bilingual (French & English) customer service professional with over 15 years of experience in customer care roles, including sales and customer care. Good listener, astute problem solver and confident on the phone. Proficient with various CRM tools. Seeking to use my customer service skills to provide a positive experience for our customers.

EXPERIENCE

Banking Advisor

RBC / Calgary, AB

•Answering inbound calls for all banking info

•Mortgage info

•Credit card, RBC offers.

•Bill payment online, Transfer of funds

Bilingual Customer Service Representative

TELUS Calgary, AB Mar 2023 – Jan 2024

•Received inbound customer calls to deal with billing issues, renewals of contract, assisting new customers, and to provide general information regarding our products and services.

•Managed and updated new client data and migrated that information into company systems.

•Regularly achieved customer retention target, ensuring that customers stay with our products and services.

•Dealt with customers in both French and English language.

Office Administrator & Customer Service Representative

Doctors Optical Lab Calgary, AB Apr 2019 – Mar 2023

•Greeted and received customers who came to the lab, checked customers in, helped customers to set appointments and follow-ups. Assisted customers in picking up their orders.

•Received and shipped in-person and online orders. Maintained inventory, stock control, and office supplies.

Senior Customer Service Officer

Air Mauritius Ltd. Port Louis, Mauritius May 1993 – Aug 2016

•Assisted airline customers with airline ticket sales, provided flight information, processed flight changes, verified and provided visa/passport information.

•Managed government and corporate client’s ticketing and booking requests.

•Handled and Resolved customer complaints. Achieved excellent customer satisfaction results.

EDUCATION

Executive Administrative Assistant (Diploma) 2022-2024

Alberta Paramount College Calgary AB Canada

Travel Agents Diploma

IATA-UFTAA Port Louis, Mauritius Jun 1991

Diploma program of the International Air Transport Association and Universal Federation of Travel Agents Association

SKILLS

•Fluent in French, • • Problem-Solving • Microsoft Word, Excel, English, Hindu, Urdu • Communication PowerPoint, Outlook,

•Customer Service Conflict Resolution Access

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