Front Office Coordinator
Resume:
Dayrena Diaz Arias
Front Office Coordinator/ Bachelor’s Health Management Internship
My Care Medical – West Palm Beach
Nov 2023 to May 2024
General Role:
- Greet and welcome patients and visitors in a friendly and professional manner
- Answer phone calls and direct them to the appropriate department or staff member
- Schedule appointments and maintain the appointment calendar
- Confirm the schedule
- Maintain patient records and ensure confidentiality by HIPAA regulations
- Provide excellent customer service and address patient inquiries or concerns
- Collaborate with medical staff to ensure smooth patient flow and efficient operations
Health Management Internship:
-Completed balance and copay reports two weeks before patient appointments.
-Managed incoming and outgoing referrals from specialists through fax.
-Managed daily credit, cash, and checks transactions to match end-of-day reports.
-Meet monthly call and patient satisfaction goals.
-Implemented ideas to increase operational efficiencies and increase calls handled stats.
-Created awareness of patient portals and printed brochures for sign in and sign out desks.
-Participated in many preventative services projects with the community outreach directors such as “Laundry day”
-Deescalated High tension situations between providers and patients to help increase retention.
Medical Receptionist
Tenet Healthcare/Colorectal surgeon - West Palm Beach, FL
May 2023 to Oct 2023
- Help patients update demographics every appointment with updated driver's license and insurance card
- Check-in, check-out, schedule follow-up for patients
- Verify insurance prior to visit, verify that we take patients' insurance, if not explain self-pay prices to patients
- Obtain referrals from primary doctors if necessary by insurance
- Keep up with referrals and ensure that ICD-10 and codes are correct prior to appointment
- Handle all incoming phone calls, 60+/per day
- Interpret for other doctors' patients when needed or help staff set appointments for their doctors
- Collect both cash and credit/debit payments from patients when necessary
- Run necessary financial reports for management
- Keep work area cleaned, organized, and sanitized
- Clean and sanitize check-in area for patients
Medical Receptionist/Front Desk
Florida Healthcare Associates - Boynton Beach, FL
June 2022 to June 2023
- Check patients in EMR systems
- Use medical terminology
- Verify insurance and take copies of necessary documentation for patient files
- Issue and verify completion of welcome packets
- Print, fax, copy medical records to other doctors and facilities
- Provide information on referred doctors and doctors in the network
- Worked checkout desk where we set up future appointments
- Provide correct paperwork for labs due to insurance coverage
- Regulate encounter forms and paperwork throughout the day
- Provide Spanish assistance to Spanish clients calling in
- Adjust appointments due to doctor schedule changes
- Worked at other locations and assisted in scanning documents in EMedPractice system
- Filled in call center role when needed where calls are answered for new or current patients
Inside Sales Associate / Manager of Appointment Confirmation
Sigora Solar – Remote
September 2019 to November 2021
- Achieved top-tier performance as an appointment setter for 2 years, consistently exceeding targets.
- Demonstrated self-motivation and ability to work independently, requiring minimal supervision from management.
- Provided assistance to HR and other departments by offering translation services and resolving customer issues.
- Successfully scheduled appointments for residential and commercial solar prospects.
- Proficiently utilized Excel, Salesforce, Outlook, I360, Teams Meet, and Vidyard to streamline sales processes.
- Efficiently handled incoming calls, directing them to the appropriate department or addressing inquiries.
- Managed referrals, campaigns, and new leads in I360.
- Conducted cold calling activities, averaging 100+ calls per day using RingCentral.
- Implemented a confirmation department to enhance appointment run rate and reduce no-shows.
- Responsible for confirming appointments and obtaining utility bills as part of the appointment confirmation process.
- Adapted quickly to changes, transitioning from Google to Outlook and Cooper to I360.
- Trained and mentored 8+ employees, demonstrating strong teamwork and leadership skills.
Lead Sales Administrative Assistant
SolarTech Universal/ Planet Solar Solutions
Rivera Beach, FL
January 2016 to September 2019
- Scheduled appointments with clients interested in non-obligational Solar Proposals.
- Arranged factory tours for both residential and commercial clients.
- Prepared expense reports and created sales proposals.
- Conducted data entry and verified businesses through state licenses, ensuring compliance.
- Generated sales and projections reports, providing valuable insights to management.
- Assumed clerical duties and filled in as a front desk receptionist when required.
- Coordinated shipments and managed customer payments.
- Achieved top performance as an appointment setter, contributing to a 75% conversion rate in sales and supporting the growth of the sales team.
A
Assistant Manager
Wendy's - North Miami Beach, FL
February 2013 to September 2017
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges
- Prevented store losses using awareness, attention to detail, and integrity; excelled in daily sales goals
- Created new processes and systems for increasing customer service satisfaction
- Ordering weekly and monthly inventory
- Making daily bank deposits
- Training new employees and enforcing new policies.
Education
BAS in Supervision and Management - Health Management Concentration
Palm Beach State College
May 2022 to May 2024
Associate in general studies (AA)
Palm Beach State College
January 2020 to May 2022
Skills
- Bilingual – Spanish
- Account Management
- Salesforce
- Microsoft Outlook Calendar
- Google Docs
- Microsoft Excel and Access
- Management
- Telecommunication
- Medical terminology
- Microsoft Office
- RF scanner
- EMR systems
- Microsoft PowerPoint
- Medical receptionist
- Computer skills
- Administrative experience
- Office / remote experience
- Medical scheduling
- Front desk
- Windows (5 years)
- ECW systems
- Phressa
- Epic
- Athena one
Cape Coral, FL
West Palm Beach, FL
ad7uin@r.postjobfree.com
www.linkedin.com/in/dayrena-diazarias
{**Extend resume upon request.}
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