Customer Service Warehouse Worker

BILQUIS LAWRENCE

Washington, D.C ***** • 202-***-**** • ad7ubn@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced and results-driven customer service professional with over 15 years in the nonprofit and hospitality industries. Adept at delivering exceptional service to a diverse clientele, swiftly resolving issues, and ensuring customer satisfaction. Proven ability to build strong rapport and foster positive relationships, enhancing customer loyalty and retention. Skilled communicator with a talent for handling inquiries, complaints, and escalations effectively. Committed to maintaining high standards of service and contributing to organizational success.

SKILLS

Organization Skills Customer Service Detailed Oriented Team Player Problem Solving Strategy Development Conflict Management Warehouse Safety Packaging and Labeling Picking and Packing Self-Motivated and Disciplined Attention to Detail Order Processing Shipping and receiving Pallet Jack Handling Strategy Development WORK HISTORY

WAREHOUSE WORKER

Design Foundry - Washington DC 11/2022 - 04/2024

x Efficiently operated forklifts, pallet jacks, and other warehouse machinery to move, locate, stack, and count merchandise; received, unloaded, and processed incoming shipments accurately. x Prepared orders for shipment by pulling and packing items according to packing slips; consistently lifted materials weighing up to [Number] pounds.

x Maintained a clean and organized warehouse environment, including shelving, bins, and work areas; enforced strict housekeeping guidelines and adhered to safety policies and OSHA regulations. x Performed inventory counts and cycle counts to ensure accuracy and minimize discrepancies; managed incoming shipments by inspecting goods for quality control before appropriate storage. x Reduced order processing times with streamlined procedures; ensured accurate order fulfillment by cross- checking pick lists against packed items, contributing to team goals with punctuality and reliability. COMMUNITY SUPPORT WORKER

Contemporary Families in DC – Washington, D.C 09/2020 - 10/2022 x Provided direct support and assistance to individuals with diverse needs, including mental health challenges, disabilities, or elderly individuals, by assisting with daily living activities, medication management, and personal care.

x Developed and implemented personalized care plans in collaboration with clients, families, and interdisciplinary teams, while maintaining accurate documentation and progress notes in compliance with organizational standards.

x Facilitated group activities and workshops to promote social integration and skill development, enhancing client well-being by offering tailored support and resources. x Established trust-based relationships with clients through empathetic communication and active listening skills, providing crisis intervention support when needed and de-escalating situations to ensure safety. x Connected clients with appropriate community resources, effectively navigating complex systems, advocating for client rights, and ensuring equitable access to necessary services and resources. DRIVER

Metro Access - Greenbelt, MD 07/2010 - 12/2016

x Safely operated accessible vehicles to transport passengers with disabilities, providing door-to-door assistance, maintaining vehicle cleanliness, and adhering to maintenance schedules, while following all relevant traffic laws, safety regulations, and ADA requirements. x Communicated effectively with passengers to ensure comfort, safety, and satisfaction, developed strong relationships through professionalism and reliability, and provided exceptional customer service by addressing concerns and resolving issues promptly. x Utilized GPS and other navigation tools to plan efficient routes, coordinated schedules to avoid delays, and adhered to strict delivery schedules, achieving safe driving records and improving customer satisfaction. x Followed proper safety procedures for loading and unloading vehicles, delivered goods on time and in excellent condition, and conducted regular vehicle inspections for damage assessment and adherence to company standards.

x Developed a strong knowledge of local geography and roads, upholding a professional image for the company, and demonstrated flexibility in accommodating passenger needs and preferences. EDUCATION

High School Diploma

Goodwill Excel Center, Washington, DC 07/2019

CERTIFICATION

IC3 Master Certification

Customer Service Gold

First Aid/CPR/AED

SafeServ

OSHA10

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