Customer Service Store Manager
Resume:
#*-*** ***** **, ******, Ontario • 519-***-**** • ad7u6q@r.postjobfree.com
ERIC KNIGHT
PROFESSIONAL SUMMARY
Highly motivated individual with extensive customer service, team, and sales building experience. Looking to obtain a store manager position at Starbucks Coffee Canada.
CORE QUALIFICATIONS
Pervasive Ownership Mentality
Innovative and Passionate
Strong Sales Driving Focus
Highly Effective Communication Skills
Interpersonal Savvy
Committed to Operational Excellence
Assistant Store Manager
Starbucks Coffee Canada
September 2022 – Present
Plans and maintains routine business analysis to identify trends to guide activity that enhances the customer experience and grows customer occasions per store each day.
Develops partners to be their best while holding them accountable to delivering the Starbucks experience.
Ensures cleanliness and food safety systems are used to keep the store clean, safe and ready for customers.
Holds engaging first sips and is instrumental in the onboarding and training process to ensure partners are successful in their role.
Inspires commitment and celebrates success around order readiness and delivering the Starbucks experience.
Shift Supervisor
Starbucks Coffee Canada
London, Ontario
April 2018 – September 2022
Leads with customer comes first attitude and delivers customer service that meets or exceeds expectations.
Acts with honesty, integrity, and knowledge that promote the culture, values, and mission of Starbucks.
Maintains a calm demeanor during periods of high volume and unusual events keeping the store operating at standard, sets a positive example for the team.
Maintains a positive learning environment, coaching in the moment, and giving clear feedback.
Orders products and merchandise necessary for the store to maintain store operations effectively.
Ensure targets are met while motivating the team.
Fire Roasted Coffee Co
Store Manager
London, Ontario
2016-2018
Identifies trending sales opportunities, setting action plans that coordinate team to successfully meet goals.
Daily follow-ups providing clear, honest, and open communication with store owner.
Leads by example, sets clear goals and expectations while setting the tone for staff store moral.
Implementing company programs by working directly with team to meet objectives.
Co/Owner Operator
In Your Space Yoga Collective
London, Ontario
2016 – 2021
Offering a unique hot yoga experience in the heart of London’s old east village.
Social media, design & marketing.
Providing great customer service and product knowledge.
Operating retail store & welcoming yogis to the studio.
References
Courtney Web
Timekeeping analyst - London Health Sciences Centre
ad7u6q@r.postjobfree.com
Tamara Beall
Starbucks Store Manager
ad7u6q@r.postjobfree.com
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