Customer Service Security Officer
Resume:
JOSE ESTERAS
Newnan, GA *****
*********@*****.***
To obtain a position in which my experience and bilingual ability will provide a secure environment for the company through sound practices and promoting a safe workplace.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Security Officer/Customer Service
AlliedBarton Security Services - Atlanta, GA
June 2016 to Present
Supervise the entry control system at Google Warehouse systems. Provides entry control security for approximate 700 employees.
Security Supervisor
AKKO Group - Aventutra, Fl
January 2015 to June 2016
Responsibilities
Supervise the security operations for AKKO Group at Aventura Optima Plaza. A luxurious office complex with three buildings and over 10 security officers.
Skills Used
Concierge/ Supervisor
Allied Barton Security - Atalanta,GA
January 2013 to January 2015
Responsibilities
Controls entrance/exit, patient information details, front lobby security and responds to hospital emergencies when needed. Follows policies and procedures set by the hospital. Corporate Security Supervisor
JetBlue Airways - San Juan, PR
April 2002 to May 2012
Corporate Security
* Oversees the security program for Puerto Rico and the Caribbean. Conducts investigation, security compliance audits and assessment evaluations of new business locations.
* Primary security oversight of three busy locations encompassing a 60 mile radius in Puerto Rico.
* Identify vulnerabilities and recommend operational changes, plan security arrangements for company and other VIPs, and conduct internal and external investigations throughout the Caribbean and the continental USA when requested.
* Maintain an ongoing and mutually beneficial relationship with local and federal law enforcement and regulatory agencies. WORK EXPERIENCE
Operations Manager
Northwest Security - San Juan, PR
July 1999 to March 2002
Managed and directed the daily operation of contract guard services with over 350 security guards with a diversified clientele.
Security Manager
Pan American World Airways - San Juan, PR
February 1997 to June 1999
Directed the security program in Puerto Rico and the Caribbean. Conducted investigations, security audits, evaluation of new business and maintain strict inventory of aviation parts. Conducted VIP escorts and recommended security enhancement for the stations.
Security Manager
US Alliance Corp - Miami, FL
January 1994 to February 1997
Managed and directed the daily operations of contract guard services with over 500 security officers in Dade and Broward Counties, Florida with a diversified clientele.
BA
Shaw University - Raleigh, NC
August 1984 to May 1986
• Billingual
• Mechanic Experience
• Security
Class D Security License
EDUCATION
SKILLS
CERTIFICATIONS AND LICENSES
Supervisory Skills: Motivating & Assessing Employees — Familiar March 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar
Work Motivation — Familiar
April 2020
Level of motivation and discipline applied toward work Full results: Familiar
Security Guard Skills — Familiar
February 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Familiar
Work Style: Reliability — Familiar
June 2020
Tendency to be dependable and come to work.
Full results: Familiar
Customer Service — Completed
May 2020
Identifying and resolving common customer issues.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
MEMDER OF THE FBI CITEZENS ACADEMY PROGRAM
ASSESSMENTS
ADDITIONAL INFORMATION
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