Customer Experience Talent Acquisition
Resume:
Gyllane Clark
ad7u1h@r.postjobfree.com
Ecolab, Talent Acquisition IV (Contract) 03/2023- Current
Full Cycle Recruiter; Sourcing, recruiting candidates, conducting interviews, collaborating with hiring managers, managing the hiring process, identifying top talent, and ensuring positive customer experience. (Workday, Sap, New Phenom)
Spherion Staffing & Recruiting, Branch Manager 10/2022 – 02/2023
Oversee daily office operations, Sourcing, recruiting candidates, conducting interviews, collaborating with hiring managers, and managing the hiring process and identifying top talent and ensuring positive customer experience. Weekly Reporting (KPIs, Payroll, Staffing) Recruits candidates for exempt and non-exempt positions. Prepares job postings (Indeed, LinkedIn, in-house software, job fairs, walk-ins, social media) Interview (face-to-face, phone, video) recommends qualified candidates to clients. Conducts pre-employment tests and screening (background checks, criminal records checks, drug screens) Coordinates or participates in off-site recruiting efforts, schools, professional groups, career day events, etc. Maintain and develop pipelines of eligible candidates (staffing connect, map recruit). Conduct site visits (safety, wellness checks) Build and maintain relationships with clients, applicants, and employees. Meet weekly metrics (calls, emails, site visits, new hires, site visits) Process weekly payroll for temps (staffing connect)
Ecolab, Talent Acquisition IV (Contract) 05/2022 – 09/2022
Sourcing, recruiting candidates, conducting interviews, collaborating with hiring managers, and managing the hiring process. Identifying top talent and ensuring positive customer experience.
Wind Creek Casino, AL 9/2019 – 2/2022
Human Resource Specialist & Team Relation Specialist
Sourcing, recruiting candidates, conducting interviews and assessments, collaborating with hiring managers, and managing the hiring process. Identifying top talent. Administers pre-employment skill tests to include drug testing as required. Prepares employee separation notices. Manage unemployment claims and appeals. Verify Employment, Track and maintain daily COVID reports. Responsible for processing confidential reports. Facilitates new hire orientation, onboarding, and training of new employees. Handle employee records, assist with benefits administration, and enrollment of new hires; and help ensure compliance with labor laws and casino regulations. Handle employee relations, resolving conflicts, and fostering a positive work environment.
Hyundai, Montgomery, Al 9/2017 – 9/2019
Team Relations Specialist
Support HR with Team Member Hiring and Separation. Work with Team Members and management to ensure understanding and compliance with company policies and government laws. Work to resolve workplace disagreements, issues, concerns, and conflicts; (EEO, WPV, Civil rights violations, and complaints) Responsible for investigations, answering, and settling disagreements. Conduct, assess, and write investigative reports (Performance, Attendance, EEO, Fraud) Make recommendations for Corrective Actions (DPs, Phases, Serious Misconducts, Separation) Advise and coach all levels of management in corrective action and policy interpretation. Advises and coaches the workforce to meet and exceed company goals and objectives to maintain a positive working environment.
Facilitate training to all levels (Policies, New Hire Orientation, Safety Training, Company updates) Update and Distribute weekly Job Postings, Team Advisors, HCS Calls, Safety Advisors, and any company-related information Assist and process material for Interviews, Separations, Exit Interviews, Retirements, Special Events, Team Member reviews, Address payroll issues with Attendance, FMLA, Bereavement, and Payroll issues Facilitate monthly random drug screening. Assist TMs with EAP Administer, coordinate, and comply with all Business Management Systems (BMS), Environmental Management Systems (EMS), and Safety Management Systems (SMS) requirements, SAP, Kronos,
Hyundai, Kirro Café, Montgomery, Al 07/2016 – 9/2017
HR Manager
Manage the daily operations of two cafeterias. Hire, training, payroll, timesheets, disciplinary action. Managing and administering employee benefits within the company. Inspect supplies, equipment, and work areas. Ensure that employees comply with health and food safety standards. Address concerns and complaints. Schedule manpower hours and assign responsibilities. Assist Manager in maintaining budget and expenses. Establish standards for personnel performance and customer service. Weekly training on policies and procedures. Process invoices and payments to vendors. Collect and process cash and charge slips and secure them in a safe place.
Coca-Cola Enterprises Inc., West Point GA, Montgomery, Al 11/2009 – 7/2016
Manager, Equipment Service
Coca-Cola Enterprises Inc., Montgomery, Al 10/2007 – 11/2009
HR Sales Center Administrator (New Hire, Onboarding, Training, Benefits, Payroll, Invoicing)
Halla Climate Systems, Shorter AL 7/2006 – 10/2007
HR Administrative Assistant (New Hire, Onboarding, Training, Benefits, Invoicing, Payroll)
New York University, New York, NY
Studies: Healthcare management
Drake Business School
Business School, Staten Island, NY
Studies: Business Management (associate degree)
Valedictorian
Murry Bergtraum High School, New York, NY
Studies: Secretarial Studies
General Diploma
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