Customer Service Quality Assurance

SARANYA BALASUBRAMANIAN

E-Mail: *************@*****.***

Mobile No:+91-770*******

Aspiring for a challenging career in a people oriented organization where I can maximize a customer service experience in a challenging environment for researching, learning and developing new hi-tech products to achieve the corporate goals.

PROFESSIONAL SUMMARY

●Having 6+ years of experience in Straive as -Jr Executive-Project Management

●Experience in handling the client Query.

●Developed and implemented an efficient ticketing system to monitor incoming service desk tickets.

●Assisting with the fulfilment of Service Requests

●Monitoring the status and progress towards resolution of assigned Incidents

●Strong interpersonal & analytic skills.

●Ability to work autonomously and within teams.

●Excellent communication, Leadership and proactive Team player.

●Quality Assurance of products delivered to Customers

●Monitoring productivity, efficiency of the team

●Having experience in ORACLE involved in requirement Gathering analysis, Testing, Production Deployment and Support.

●Good experience in analysis and sort the queries and problem.

●Having good experience on Client Interaction and Presentation Skills.

●Ability to build effective relationships with colleagues.

●Ability to work independently in a client facing role and having aptitude for learning new subjects and mastering them and strong team player.

●Provided an estimation of risks.

●Supported development teams.

CORE COMPETENCIES

●To deal with the slew of service requests and trouble tickets raised by end-users.

●Co-ordinating with several internal teams in order to deliver end result.

●Focusing on meeting the clients deadlines well in advance.

●Publishing the Authors contents as online books.

●Interacted with the business users for gathering the Reports/ Dashboards requirements and to define business and functional specifications.

●Involved from scratch to building the reports for Project as part of Publishing.

●Developed reports using Team Dashboard and Answers, views charts.

●Analysis the problem, test the query using different tools and provide the result to the client.

●Strong knowledge of Web-based applications

●Proficient in Web Services XML

●Impressive problem-solving and critical thinking skills

●Exceptional communications abilities

●Active involvement in the development of management reporting and planning systems and tools

●Perform and present the results of complex statistical, cost and financial analysis of data

●Maintain, review and constantly improve existing reporting sets and dashboards

●Develop financial reports and dashboards for forecasting, trending and results analysis

●Manage the consolidation of annual operating plan and monthly forecast data

●Monitor Business partnering KPIs and proactively alert management about any issues and potential risks

●Assist and support the department with project management activities, including creating and supporting process maps as necessary.

ACADEMIC PROJECTS

Project Title: Student attendance management system

To computerize the traditional way of taking attendance and also to access the attendance information of colleague at anytime to generate reports.

Language used: JAVA

Project Title: Online quiz system

To conduct an online quiz in which the questions are generated randomly and the scores are evaluated at the end of the session after user submits within a time limit.

Technologies used: HTML, PHP,CSS, JAVASCRIPT

Project Title: Cloud based file sharing system with decentralized access control

To give access control to specific persons and to avoid unauthorized access of the files.

TECHNICAL SKILLS

●Proficiency in SAP MM

●XML, SQL

●ORACLE

PROJECT PROFILE

Technology and Tools used:

Languages - SQL, XML

Web Designing - XML

Frameworks - .Net Framework 2.0 / 3.5

Database - Oracle, MS Access, SQL Serverss

Operating Systems - Windows 95/98/NT/XP/Vista, Server 2003/2007

Applications - MS Office, RightNow

TECHNICAL EXPOSURE

●Certifying in SAP MM at HGL.

●Attended a workshop on the topic “PRACTICES ON CLOUD COMPUTING TOOLS” held at Kongu Engineering College, Salem.

●Participated in a paper presentation on the topic “BIG DATA” held at Adhiyamaan College Of Engineering, Hosur.

●Attended a workshop on the topic “WINDOWS 8” held at Paavai Engineering College, Salem.

●Participated in a workshop on the topic “WEBPRENEUR” hosted by Narasu’s Sarathy Institute Of Technology, Salem

●Participated in a workshop on the topic “BOSS COMMUNITY LINUX FOR ENGINEERING & TECHNICAL APPLICATION BY CDAC” hosted by Madras Institute Of Technology, Chennai.

●Participated in a paper presentation on the topic “CRYONICS IN NANOTECHNOLOGY RAISING FROM DEATH” held at Coimbatore Institute Of Technology, Coimbatore.

PROFESSIONAL QUALIFICATION

●B.E (Computer Science & Engineering), Narasus Sarathy Institute Of Technology, Salem - (2011-2015) – 72%

●XII at SRK Matriculation Higher Secondary School, Salem (2010-2011) - 81.66 %

●X at Sarada Matric Higher Secondary School for Girls, Salem (2008-2009) - 70.6%

EXTRA-CURRICULAR ACTIVITIES

●Volley ball player

●Photography

●Interacting with peoples

●Quick learner with good grasping ability

●Cycling

PERSONAL DETAILS

Date of Birth : 18th January, 1994

Gender : Female

Nationality : Indian

Languages Known : English & Tamil

Address : C/18, Rani Anna Nagar, Chinnathirupathy post, Salem - 636008

Passport No : M1302419

I hereby declare that, the above furnished information is true and correct to the best of my knowledge.

Date:

Place: (Saranya Balasubramanian)

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