Customer Service Mental Health

Deyona Graham

ad7tvq@r.postjobfree.com 215-***-**** Philadelphia, PA

SUMMARY

Seasoned professional with 25 years of customer-facing experience seeking a Customer Service role. Skilled in handling complaints with professionalism, managing operations, and promoting customer satisfaction. Proven ability to lead and maintain accurate records, underscoring a commitment to service excellence. WORK EXPERIENCE

South Side Pizza Philadelphia, PA

Cashier Manager Customer Service Jan 2011 - April 2024

• Accurately processed transactions and managed cash flow, ensuring reconciliation of receipts with actual cash on hand.

• Maintained detailed records of financial exchanges, verifying register tapes against physical cash to ensure accuracy.

• Addressed customer concerns effectively, resolving complaints with a focus on maintaining a professional and respectful service environment.

Center 4 Mental Health Greatfalls, MT

Group Home Worker Mar 2009 - Jan 2011

• Facilitated a variety of recreational and educational activities, including sports, dance, arts, and drama, to engage and stimulate participant involvement.

• Coordinated discussion groups on current events and conducted surveys to enhance consumer engagement and promote civic awareness.

• Encouraged member-led program development, fostering a collaborative environment that empowered individuals through guided discussions and supportive leadership. South Side Philadelphia, PA

Cashier Mar 2005 - Feb 2009

• Efficiently coordinated daily restaurant operations, ensuring seamless menu planning and dining room activities in collaboration with food preparation staff.

• Addressed and resolved customer complaints regarding food quality and service, maintaining high standards for guest satisfaction.

• Developed and implemented performance benchmarks for staff and guidelines for customer service, advertising strategies, and targeted patron engagement.

EDUCATION

Audenried High School

General Studies, General Studies

Philadelphia, PA

Jun 1999

Contact this candidate