Loan Officer Customer Service

ROSITA RAPELIAN

Northridge, CA *****

Cell: 818-***-****

Email:ad7tso@r.postjobfree.com

SUMMARY Residential Loan Officer with 20 years of lending experience specializing in the entertainment industry and private banking. Proven track record of tailoring mortgage solutions for entertainment professionals and elite high net worth clientele. Prior to lending, years of experience in commercial building management, and HOA management for residential gated communities.

ASSETS OF EXPERTISE White Glove Service Written and Verbal Communication Teamwork Loans (Entertainment) Private Banking Income Tax Analysis Presentations Training Client Relation Commercial Building Management HOA Management Director of non-profit organization Event Planning Fundraising Business Development On-boarding Strategy Development Enterprise software

EMPLOYMENT HISTORY

07/2021 to 11/2023 CITY NATIONAL BANK (CNB)

(Residential Entertainment Lending)-A Portfolio

Lender

VP, Residential Loan Officer Entertainment

• Funded $220,000,000 in residential loans at CNB Entertainment Department.

• In charge of the residential mortgage services exclusively for the entertainment, music, and sport clients of CNB Entertainment Department.

• Provided white glove service to America’s top business management firms and their entertainment clients with extremely complex transactions.

• Supported upper management with ideas and feedback to establish best practices in business operations, workflows, and enhanced client services to increase efficiencies.

• Product Management line service

• Financial statements review and income analysis, preparation of income tax documentation for underwriting review and Tax Package Advisory. 05/2017 to 06/2021 CITIZEN’S BUSINESS BANK (CBB)

(Citizens Home Lending Department (Chl)-A Portfolio Lender AVP, Regional Senior Mortgage Loan Officer-Private Banker

• Provided full Residential Mortgage services to 25 Branches within two regions.

• Attended regional staff meetings and presented educational training to branch associates on business referral strategies to CHL to increase lending volume.

• Met in person with VIP and high-profile business owners to customize their loan approval process and remove exceptions using mitigating factors due to their strong financial position and sustained relationship with CBB. 03/2014 to 05/2017 WELLS FARGO HOME LOANS

08/2007 to 02/2014 WASHINGTON Home Mortgage MUTUAL/Consultant/JP Mortgage MORGAN Banker CHASE 02/2003 to 03/2006 STERLING Banking Loan EQUITY Consultant/MORTGAGES Mortgage INC. Banker Loan Officer

2000 to 2002 EUCLID MANAGEMENT

HOA Manager

1997 to 2000 QUINBY BUILDING, LLC

Property Manager

• Overseeing day to day operation, leasing, and capital expenditure projects for two commercial buildings in downtown Los Angeles.

• Review and approve monthly recurring tenant rent, CAM, tax, and insurance billings.

• Building retrofit specifically to accommodate telecommunication tenants resulting in 50% increase in building occupancy.

• Secure extension and refinancing of corporate loans for Quinby Building, LLC including review of loan documents, and tenant estoppels.

• Financial analysis of lease proposals, preparation of lease agreements, showing space to prospective tenants, and final lease negotiations.

• Annual escalations and billing of tenant pro-rata share of operating expenses.

1989 to 1997 JEWELRY THEATER BUILDING PARTNERS

Property Manager

• Managing operations of a high-rise commercial building in the jewelry district of downtown Los Angeles with 200+ tenants

• Negotiating lease renewals and agreements with existing and prospective tenants.

• Performing monthly accounting close and operational reporting to the owner/management

• Preparation of annual operating budgets and CAM billings. EDUCATION CALIFORNIA B.S. Business Administration STATE UNIVERSITY NORTHRIDGE (CSUN) Major: Organizational Systems Management

Minor: Marketing

Licenses: California Real Estate Sales License (Inactive LANGUAGES Fluent in English, Armenian, Farsi and some fluency in French Reference available upon request

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