Customer Service Emergency Department
Resume:
Antwaun R. Broughton
Battle Creek, MI *****
586-***-**** ad7tn3@r.postjobfree.com
Professional Summary:
A dedicated, reliable individual, with a strong work ethic. I have a courteous, polite, and friendly demeanor. Experience in helping others, received Sunshine Award for best PCA/RCA working with geriatric and adult units.
Skills/Highlights:
Exceptional Customer Service
Patient Transportation
Dietary Aide
CPR
Basic Life Support
Mental Health First Aid
NCI
CNA
Cleaning
Mailroom
Communication
Friendliness
Attention to Detail
Work Experience:
Bronson Battle Creek Hospital 08/2014 – present
Bronson Methodist Hospital – Battle Creek, MI
Emergency Department Patient Transportation Technician 01/2001 – present
Provided customers with excellent, friendly customer service, answering questions, and providing pleasant conversation with patients as they are being transported.
Stocking emergency department, helping nurses and doctors as well as patients with any tasks that are needed.
Ability to navigate the different departments and locations for patients.
Providing comforting conversation with compassion and empathy.
Emergency Department Technician, Patient Safety Assistant 12/2018 – 01/2001
Provided customers with excellent, friendly customer service, answering questions, and providing pleasant conversation with patients as they are being transported.
Stocking emergency department, helping nurses and doctors as well as patients with any tasks that are needed.
Patient companionship to ensure patients safety and to prevent any suicidal, patient self-harming, while providing compassion, empathy and support as needed.
Bronson Behavioral Health Worker/CNA 05/2015 – 12/2018
Provided customers with excellent, friendly customer service, answering questions, and providing pleasant conversation with patients while assisting them with their ADL’s.
Taking vitals, charting, counseling/Therapy, and NCI training couple with four-point restraints from NCI.
Basic Life Support skills, certified mental health aide, receiving Sunshine Award for best PCA/RCA, working on geriatric and adult units.
Completed all ADL’s for patients. Changed Briefs, bathing, dressing, completed checks on suicidal clients, assisted doctors and nurses with any tasks needed.
Attended patient updates meetings.
Provided patient transport to Emergency Department.
Bronson Dietary Aide 08/2014 – 05/2015
Provided customers with excellent, friendly customer service, delivered patient meals, greeting patients, and providing pleasant communications.
Ensuring patient has everything they need with their order.
Picked up meal trays, restocked kitchen, and inventory, cleaned meal prep area, and did dishes.
Institutional Facilities, Print & Document Services, Mail Courier 09/2013 – 12/2014
Kellogg Community College - Battle Creek, MI
Professional, friendly demeanor, greeting others in a professional manner. Working while taking classes.
Organized, sorted, and delivered mail to the various departments on campus.
Informational Services, Theatre 09/2013 – 01/2014
Kellogg Community College – Battle Creek, MI
Professional, friendly demeanor, working while taking classes.
Organized, sorted, and moved stage props and other items during the renovation of the Theatre. Kept all areas of the stage clean and organized.
Cleaning Crew for The Kellogg Foundation 02/2012 – 05/2014
Grace Management Cleaning Services - Battle Creek, MI
Professional, friendly demeanor, sweeping, mopping, trash removal, sanitation, and windows.
Organized, cleaned and The Kellogg Foundation offices, community spaces, restrooms, and hallways.
Daycare Teacher 06/2005 – 12/2009
Family Y Center - Battle Creek, MI
Provided daycare and early instruction of nursery and preschool-age children.
Conducted a variety of educational activities including reading, writing, storytelling, crafts, and physical education.
Assisted in setting up and supervising special events, neighborhood block parties throughout Battle Creek.
Assisted in activities in relative to curriculum objectives, developmentally appropriate practices, and program philosophy of the Family Y Center.
Maintained daily records, open communications with parents, as well as respected all forms of confidentiality.
Reported any suspected abuse to supervisor and/or proper authorities.
Arranged classroom environment in accordance to program goals. Maintained a safe and healthy environment for the children and staff.
Inspected and replaced damaged or lost materials.
Contributed to all staff meetings, addressing a wide range of issues impacting the department.
Education & Certificates
Kellogg Community College
Battle Creek, MI
Certified Nursing Assistant CNA 2019
Awards
Certificate of Appreciation Student of the Year PHS 2004
Marketing Award CACC 2004
Sunshine Award Best PCA/RCA from Bronson Hospital for Fieldstone Behavioral Health 2018
Security Clearance to work with Community Action
Volunteer Experience
Mushin Martial Arts Academy Martial Arts Student
Volunteer Jujitsu Coach, for children ages K – middle school; Mushin martial Arts, Battle Creek, MI.
Volunteer, Community Action Meals on Wheels; Franklin Center, Battle Creek, MI.
Kindergarten Sunday School Teacher; Crossroads Church, Marshall, MI.
Custodial Volunteer; Haven of Rest Ministries, Battle Creek, MI.
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