Customer Service Receptionist Assistant
Resume:
ZETTA
MURRAY
ad7tgv@r.postjobfree.com
Newbern, NC 28560
Proven track record at Agapae as a Receptionist Assistant, enhancing customer satisfaction and streamlining office operations. Expert in office organization and maintaining cleanliness, coupled with exceptional verbal communication skills, led to a significant improvement in client relations and workplace efficiency. Demonstrated ability to manage multiple priorities, fostering a professional and inviting atmosphere. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
PROFESSIONAL SUMMARY
Agapae - Receptionist Assistant
Washington, NC • 02/2014 - 01/2019
WORK HISTORY
• Resolved customer problems and complaints.
Managed multi-line telephone system and greeted claimants during office visits.
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Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
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Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
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Confirmed appointments, communicated with clients, and updated client records.
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Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
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Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
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Maintained order and cleanliness of reception area for professional and inviting atmosphere.
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Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
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Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
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• Managed multiple tasks and met time-sensitive deadlines. Organized electronic and hard copy filing systems for easy retrieval of documents and information.
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Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
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Restocked supplies and placed purchase orders to maintain adequate stock levels.
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Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
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Reception Area Maintenance
Maintaining cleanliness
Appointment Scheduling
Office Organization
Cash Management
Document Scanning
Electronic document storage
Meeting Preparation
Mail Routing
Presentation Development
Typing Speed
Filing System Management
Telephone systems
Mail Sorting
Basic accounting
Organization skills
Verbal and written communication
Customer and client relations
Data Entry
Scheduling
Office Administration
Clerical Support
Clerical Support
Document Management
Meeting Coordination
SKILLS
EDUCATION
Miller-Motte College
Wilmington, NC • 07/2017
Associate of Arts: Medical
Insurance Billing
Contributed to positive employee morale by assisting colleagues when needed, demonstrating flexibility in adapting to changing priorities or schedules.
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I lovec
COOKING
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