Administrative Assistant Program Coordinator

Veronica Russell

Calgary, AB T*J *V* • ad7tgg@r.postjobfree.com • 403-***-****

LinkedIn: https://www.linkedin.com/in/veronica-russell-78006b22/

Program Coordinator & Administrative Professional

Multilingual, multifaceted professional with extensive experience in translation services, project management, and administrative operations within fast-paced customer focused learning environments.

— Key Qualifications —

Strong track record of successful office management and ensuring consistent provision of top-flight executive level administrative support where accuracy, efficiency, and meeting tight deadlines are critical.

Additional expertise in workshop organization, facilitation, and evaluation, coupled with all facets of international conference and meeting management, program scheduling, and budgetary administration.

Adept at forging strong working relationships; quality service focus with a proven ability to engage and collaborate with clients, colleagues, and senior management to deliver results and exceed expectations.

Quality and detail-oriented with consummate communications skills; easily able to plan, organize, and exercise sound judgement as well work effectively both within a team and independently.

Highly tech savvy with expertise in in Microsoft Office Suite, QuickBooks, FileMaker, CMS systems, D2L, Confluence, Database management, and web design; able to learn quickly and hit the ground running.

Professional Experience

Bow Valley College – Calgary, AB

Administrative Assistant, 03/2018 to Present

Key team member in the School of Foundational Learning. Accountable for quality support for faculty, staff, students, and public liaison, along with event management, and procurement of books and course materials. Hold oversight for webpage management, and ensure effective management of all vendor relations.

Selected Contributions:

Led the department’s awards committees on the bi-annual awards selection; streamlined the award selection process to enable the promotion of fairness and reduce faculty time involvement.

Key member of the ‘Building Pathways & Barriers project team; provided top-flight administration support for the research lead and effectively categorized all data to ensure ease of use.

Ensured the successful and creative use of available technology to support faculty and students; enable smooth connection between faculty and learners through research and timely updates.

Expertly lead instruction for faculty on apps including Adobe Acrobat Professional, Office365suite, and integrated apps; effectively improve workflows and ease the burden of daily tasks.

Calgary Catholic School District – Calgary, AB

Teaching Assistant, 10/2016 to 03/2018

Aided both students and teachers in all facets of daily operations and work efforts. Administrative support comprised entering grades, maintaining the departmental D2L database, user internal communications updates, information filing and retrieval, and ensuring the smooth flow of all overall administrative work for the Department of Religious studies.

Selected Contributions:

Ensured quality integral teaching and instructional support through the successful and timely formatting of written and audiovisual materials that met course and teaching requirements.

Instructed faculty in the use of new technology; effectively supported in the updating of D2L shells, uploading of class materials, and the revisions and updates for faculty PowerPoint presentations.

Overhauled and optimized the department-wide hard copy filing system; improved workflows.

LivingWorks Education Inc., Calgary, AB

Program and Conference Coordinator, 5/2002 to 04/2016

Planned, organized, and executed all aspects of international LivingWorks international conferences including travel, logistics, material design, collation, and distribution, conference evaluations, and budgeting. Additionally, provided highly effective support for management and the training team. Facilitated SD, Applied Suicide Intervention Skills, and safeTALK programs.

Selected Contributions:

Led the management of the organizational database whilst simultaneously conceptualizing and updating critical website content; consistently ensured ensure accuracy and currency of information.

Researched and collated essential data that enabled smooth incorporation into systems for future feedback and updates of the ASIST and safe TALK programs.

Translated 2 key programs into Spanish; led training sessions and program delivery to a Spanish-speaking audience, coded and analyzed data, and was key to a 35%-time cut for final report delivery.

Planned and organized all training sessions for worldwide trainers; ensured seamless coordination of contracts, material shipping, travel, accommodation, and itineraries; achieved a 97% success rate.

Expertly organized bi-annual international conferences for a 200+ participant organization

Education & Credentials

Bachelor of Arts in Applied Linguistics Instituto Superior de Intėrpretes Y Traductores, Mexico City, MX

Introduction to Finance & Accounting Bow Valley College, Calgary, AB

Business English (Diploma or Certificate?) University of Calgary, Calgary, AB

***Canadian Translators Terminologists & Interpreters Council Certified***

Intercultural Competencies I Bow Valley College

Professional Development & Training

Professional Writing Basics – University of Calgary Certificate in Web Design – Mount Royal University

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