Customer Service Cape Town

LUZUKO DAYILE

: 061*******, : ad7tdx@r.postjobfree.com

: *, ****** **** ********, **** Town, Western Cape.

D.O.B: 12/26/1988

Gender: Male

Nationality: South Africa

SUMMARY

I have over 8 years in the Customer service background, customer facing as well as over the phone which adds to my diverse skill, verbal, data capturing fluent in 3 local languages. English, Afrikaans and IsiXhosa. 1 Year (Computerised Numerical Control) operator.

2 Years experience as a Audio, Video and Led screen technician. 1 Years experience as a code 14 truck driver. operator. I possess affluent, interpersonal and computer literacy skills which were evaluated by previous management for both excellent customer service, retention skills, troubleshooting and problem solving in a commendable space of time. I am a goal and result oriented team player who is reliable, punctual with sober habits. I will be an excellent representation for your brand, and someone who will create a professional first impression that clients and stakeholders will remember for the right reason. Furthermore, I have a proven track record of dealing with high pressure situations on a daily basis as a previous team leader assistant.

I consider my strongest points to be my impeccable manners, being well spoken, leadership skills, innovativeness, hardworking, fast learning, clear and calm voice along with my ability to deal with agitated or distressed customers/ people. Should you find interest in my application, then I will be available for an interview at your convenience. I have attached my resume and I encourage you to contact me regarding my application. EMPLOYMENT HISTORY

Cape Town, Western Cape January 2022 - Till Date

CNC (Computerised Numerical Control) Machine Operator Code 8 To 14 Driver, LED Screen, Audio, Multimedia, Cinema Service And Support Technician. - Gearhouse/ System Solutions LED SCREENS

Customs screen technician standard large format outdoor displays as well as smaller high- resolution screens for indoor use. Responsible for the build assembly and installation of indoor and outdoor screens for venues such as we-buy cars and Food lovers market AUDIO

Management of desirable and undesirable sound elements. Using state-of-the-art 3D modelling being able to enhance the acoustical characteristics of the space. MULTIMEDIA

Multimedia solutions and systems. Providing museums, stadiums, offices, data centres with a wide variety of audiovisual and solutions.

CINEMA

Providing secure networked cinema systems and support. DCI compliant Projectors in accordance with the global benchmark for digital cinema. SERVICE AND SUPPORT

Leasing with customers/ clients as a System Solutions technician to provide a comprehensive service after-sales of any of the Gearhouse and System solutions products. Cape Town, Western Cape June 2021 - December 2021

Vaccine Administrator - Discovery

Support the vaccinator in the delivery of the vaccination

Provide administrative support to the vaccination site?s staff

Ensure all paperwork has been provided pre-vaccination by the patient, check identity & confirm vaccine details

Process daily medical aid claims

Maintain, request, and transfer confidential patient records, ensuring they are stored in an accurate and secure filing system. Adhere to confidentiality as per the site?s policy

Direct patient to the post vaccination waiting area within the Pod

Record vaccination event and mark completion; if for any reason the vaccination hasn?t been completed, record that information along with the reason

Coordinate and maintain communication with team members about routine and daily activities including rota?s, contacting clinical staff, updating systems and other duties

Provide non-clinical advice, information to patients/clients and relatives when necessary

Responsible for infection and waste control, cleaning, and sanitisation of the Pod area

Work within organisation policies, procedures, and guidelines Cape Town, Western Cape November 2019 - May 2020

Logistics Officer - Mancosa Business College

Building & facilities maintenance upholding the visual, sterile and logistical structure of the facility

Leasing with student advisers and stakeholders in order to equip students with study material after registration approval in a timely fashion.

Executive committee chauffeur and city guide for (Honoris United University's stakeholders)

Maintaining all the facilities on the premises e.g. server room, monthly recycling sorting and disposal, logistics department supervision of the Cape Town branch. Dispatching and receiving of company resources and materials via courier services.

Continually review costs, transportation rates, and prices of materials to keep company costs down where possible

Reception and Library assistant transferring of calls to the relevant departments or student advisers with efforts of resolving any student or potential student's queries.

Cape Town, Western Cape June 2018 - October 2019

Fleet Controller/ Dispatcher/ Receiver - Syntech

Operating Point of sale dealing with customers face to face, telephonically and via email, accepting cash and card payment.

Insuring warehouse capacity is kept at optimal levels

Invoicing, end of day procedure and filing. Receiving goods from overseas and local suppliers,

signing them in and allocating onto the system (Fincon) in order for stock to reflect on the system

for picking and sales. Dispatch clerk, dispatching of goods to resellers by co- ordinating appropriate routes and times for in-house drivers. Picking items from picking slips in a timely fission in preparation for goods to be picked up by client or for delivery. Scanning out goods that have been picked by order of picking slip ensuring that items are neither over nor under the quantity required. Packaging and preparing orders for pickup via courier company portals such as BEX and RTT, daily and extensive use of courier systems in order to schedule pickups for delivery

nationwide.

Cape Town, Western Cape February 2017 - May 2018

Driver - Takealot

Delivering parcels to various branches around Cape Town

Doing direct deliveries to customers and head office

Handling return hub changes

Takes steps to avoid quality control issues

Checking vehicles on a daily basis

Handling cash payments on COD's

Receive products and coordinates delivery

Prepares loads for shipment

Facilitate transportation of products from one destination to another

Orchestrate deliveries to meet customer demand with little to no delay Cape Town, Western Cape January 2013 - December 2015 Sales Representative - Cool Wines

Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers

Count and determine stock to be merchandised as per SOP

Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP

Merchandise in accordance with SOP and check vintage, product quality on the shelf, stock rotation and price tag

Keep shelf and back-up area (e.g. store room) clean, tidy and uncluttered in accordance with housekeeping SOP

Execute merchandising activities as per cycle brief. Be polite with customer and where needed, escalate to management to resolve issue.

Feedback on customer complaints, queries and requests

Communicate and upkeep knowledge of product and promotions according to the cycle brief

Effectively record merchandising activities as per standard

Execute calls as per call cycle

Advice FSM on out of stocks as per SOP

Cape Town, Western Cape October 2011 - December 2012 Data Capturer Field Worker, Enumerator - Census (Statistics South Africa)

Duties: Conducting interviews for each assigned household in a designated area (Dwelling units) in

efforts to conduct accurate statistics for the economy throughout South Africa. Cape Town, Western Cape August 2008 - December 2010 Supervisor Assistant - T-Mobile (TeleTech South Africa PTY LTD)

Assisting customers by collecting and processing payments using (credit/debit and electronic

checks)

Assistance in systems and call centre administration during high call volumes and call centre station

down time (finding solutions in minimising overflow and work lag

Processing orders for the customer (handset, accessories, USB Laptop Stick)

Activating services (phone service) for customer

Taking escalations and floor supporting other agents in my team

Supervising the team (13 agents) in the absence of supervisor

Meeting the customer requirements

Attacking customer dissatisfaction

Providing excellent customer service

Resolving customer issues

Assisting newly hired staff during and after training

Assisting full production teams with assigned duties, handling customer escalations (supervisor

calls) and resolving any arising issues or customer dissatisfactions EDUCATION

NATIONAL INSURANCE NUMBER

SKILLS

HOBBIES

REFEREES

London, U.K October 2005 - December 2005

Sales Assistant - Boots Pharmacy & Cosmetics

Interact with various departments/managers and personnel to improve customer relations during the sale process.

Maintenance/growth of client database

Intake of client suggestions for product development

Ordering Stock from the providing companies, stock taking and deliveries King Williams Town, Eastern Cape. January 2016 - December 2016 Academy FET College - (Matric Upskill)

((Matric Upskill))

London, England. March 2007 - November 2008

Newham College - Diploma

(BTEC In Business)

London, United Kingdom. February 2006 - November 2007 Newham College - Diploma

(Information And Communication Technology)

SE 42 41 22 C

Customer Service Logistics Officer Administration/ Data Capturing CNC Machine (Computerised

Numerical Control) Opparator

Code 14 Truck Driver

Fresh Water Fishing, Recording (Music), Traveling/Long Distance Driving, Available on Request

Contact this candidate