Business Analyst Product Management

CHRISTOPHER BAKER

Bowie, USA ***** 267-***-**** ad7t71@r.postjobfree.com

Proactive Business Analyst with 4 years+ product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Business Analyst, 11/2021 - Current

T-Mobile – Bellevue, Washington

Facilitates requirement gathering sessions and review meetings with key stakeholders, including members of development team and other subject matter experts (SMEs) to ensure understanding of new and existing system functionalities

Elicits high-level business requirements using different research methods like interviews, surveys, questionnaires, observation, and Joint Application Development (JAD) sessions with stakeholders Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

Participated in planning and executing User Acceptance testing (UAT), including communicating outcomes and integrating feedback into development process Acts as primary Point-of-Contact between client and technology team Development (JAD), by working with stakeholders to define and document business requirements and translate business requirement to detailed user functional requirements and non-functional requirements Developed business process models (Flowcharts, mock-ups, use case diagrams) Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.

Improved business processes by analyzing current practices and recommending optimization strategies. Manage information of propriety nature, belonging to customers and company, adhering to company and general legal guidelines

Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

PROFESSIONAL SUMMARY

WORK HISTORY

Credit Analyst, 11/2017 - 10/2021

T-Mobile – Bellevue, Washington

Render credit decisions in line with credit policies and procedures to business clients applying for TMUS services and handsets and analyze credit profiles, business mobile wireless statements, financial statements and tax returns

Analyzed customer data such as financial statements to determine level of risk involved for extending credit.

Investigate and conduct skip-tracing and review all information necessary utilizing numerous internet resources to identify accounts for indications of fraud and inconsistencies and escalate as appropriate Perform comprehensive validation review of credit, policy and standard requirements for new and existing business applicants and minimize potential bad debts and fraudulent activities Respond to phone calls from internal partners seeking to file applications for TMUS services for small businesses

Constantly maintain client satisfaction by effectively and efficiently resolving wide range of dealer inquiries and serving as single point of communication for dealers and customers Maintain highest level of confidentiality regarding all sensitive, confidential, and proprietary information, following all legal and company regulatory requirements Assessed credit risk and analyzed financial statements. Identified 1st and 3rd party fraud cases, saving company from revenue loss B.Sc. Geography and Planning: 09/2007

Lagos State University - Ojo, Lagos State

Process Improvement

Research

Requirement Analysis

Process Flow Diagram

Quality Control & Assurance

Requirement Elicitation

Business processing map

SDLC

Relationship Management

Confluence

Customer Service

Reporting & Documentation

Conflict resolution

Slack

Regulatory Compliance

EDUCATION

SKILLS

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