Human Resources Hr Generalist
Resume:
Bonnie Hoover
Scottsdale, AZ *****
ad7swf@r.postjobfree.com
I am a proven leader with an unwavering passion for exceeding expectations. In today's highly progressive business world, I am excited to apply my comprehensive Human Resource and Employee Relations experience and provide excellent customer service.
Work Experience
HR Generalist
HMSHOST, INT - Phoenix, AZ
November 2022 to Present
As a Human Resources Generalist, I assist the client partners in assessing and responding to high level human resources duties including employee misconduct, harassment, and discrimination investigations by understanding compliance requirements and business services and needs. I advise leaders and managers on a variety of human resources policies, processes and the collective bargaining agreement. I collaborate with client leadership to support, develop and implement the employee life cycle of talent acquisition to include on-boarding of new associates and orientations. I advise leadership on all corrective actions and terminations and facilitate benefits administration, leaves of absences, FMLA, ADA, transfers, and promotions. I serve as a liaison to the Finance Department regarding payroll issues, and ensure personnel records are accurately maintained and data contained within these records comply with privacy laws and regulations. Senior Human Resources Analyst
City of Phoenix - Phoenix, AZ
October 2021 to September 2022
As a SR. Human Resources Analyst, I perform advanced professional human resources duties in functional areas such as classification and compensation, human resources and recruiting. My responsibilities are to advise supervisors and managers on a variety of human resources policies and procedures, such as employee performance, employee selection process for recruiting, disciplinary actions, leave issues, and grievance handling. I also advise supervisors on policies and procedures that cover work-related industrial injuries, employee conduct, conflict resolution and assist with benefits surveys and compensation studies, or serve as liaison to the Human Resources Department for these studies. I am responsible for assisting with recruiting for my divisions and maintaining their staffing needs using the Applicant Tracking System (ATS) and working closely with hiring supervisors and managers to fulfill the staffing needs of their department. I serve as a liaison to the Finance Department regarding payroll processing, and a custodian of personnel records by ensuring files are accurately maintained and data contained within records comply with privacy laws and regulations. I supervise the processing of employee evaluation forms, salary increases, leave usage, and other personnel actions. I assist with interpreting federal laws, Personnel Rules, administrative regulations, memorandum of understanding, the Pay Ordinance, and other human resources policies and procedures to supervisors and employees and assist in solving problems associated with the administration of the human resources system. I conduct investigations and coordinate formal and informal grievances, EEO complaints, and citizen complaints.
SR. Human Resources Analyst
State of Arizona/Arizona Department - Phoenix, AZ
September 2015 to October 2021
As an Employee Relations Officer, I performed advanced human resources duties in overseeing three divisions throughout the state, including Infrastructure Delivery, Motor Vehicle Division and Transportation Systems Management Operations, which included over 2,000 employees and the implementation of productivity, and employee development. I systematically addressed senior-level management's disciplinary matters. personnel issues and conflict resolution. Counseled leadership on performance evaluations, work schedules, overtime issues, and allegations of discrimination in coordination with the Civil Rights Division. I exhibited consistent effectiveness in ensuring that all administrative leaves, personnel investigations, drug and alcohol testing, fitness for duty determinations, and all policies were being fairly administered throughout the organization. I also advised the overall organization on Family Medical Leave Act, light-duty program, and job issues. I administered the agency's Employee Assistance Program (EAP) and coordinated management referrals in a respectful manner. Key Accomplishments:
• Assisted in the development of the Effective Management Training Program, which was facilitated statewide and involved conflict resolution and effective communications.
• Partnered with the Training and Development Department to update the New Hire Training Course on Reasonable Suspicion for all supervisors and managers.
Human Resources Manager
District Photo Inc corporation - Phoenix, AZ
April 2012 to September 2015
During my employment as a Human Resources Manager, I monitored employee and management relations issues, including policy, legal and contractual interpretation, payroll, and performance issues, while managing all aspects of the HR Department, including administrative and recruiting processes of both exempt and nonexempt employees. I displayed consistent effectiveness in being accountable in regulating the department's finance and budget matters. I also projected strong analytical qualities in identifying cost-saving opportunities resulting in annual savings exceeding $85K. In addition, I organized all employee functions and developed employee recognition for achieving optimal levels of work performance. I collaborated with senior-level management in developing strategic ideas and creating practical solutions to increase employee satisfaction resulting in higher retention and greater productivity performance within the organization. I managed benefits administration for employees, including health insurance and Family Medical Leave Act (FMLA) and ensured the businesses strict compliance with Federal and State Regulations and Labor Laws, including OSHA and EEOC. Key Accomplishments:
• Developed and facilitated practical management training that involved company policies and procedures, anti- harassment and discrimination, conflict resolution, effective communications, sexual harassment, and FMLA.
• Accomplished a 40% increase in employee recognition for 92% overall rating, which led to achieving bottom-line results. I also generated a 32% increase in the number of well-trained employees as business leaders for a 97% overall rating. Lastly, I increased employee retention by over 75% and employee productivity by 87% through the 3-year strategic focus plan. Computer Software: HRIS, Kronos, ATS, ADP, Google Drive, Microsoft Office 365 Business, WMS, Skills
• Training & development
• FMLA
• Employee orientation
• Human resources management
• Talent acquisition
• Supervising experience
• Payroll
• Conflict management
• Performance management
• PeopleSoft
• ATS
• Benefits Administration
• Management
• Workers' Compensation
• Employee Evaluation
• Kronos (8 years)
• HRIS (9 years)
• Warehouse management system (8 years)
• Microsoft Office 365 Business (5 years)
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