Customer Service Accounts Payable
Resume:
JOHN DIAS
Contact
Chandler, AZ
ad7svh@r.postjobfree.com
Professional Summary
Highly accomplished professional with a proven track record in complex administrative roles. Demonstrated exceptional leadership in team management, customer service, and process improvement. Skilled in strategic planning, client retention, and problem resolution. Experienced in Accounts Payable, Small Business Payment consulting, and Insurance Claims management, with a strong focus on customer satisfaction and operational excellence.
Education
Business Management
Studies
Mesa Community College
Mesa, AZ
Skills
Microsoft Office
QuickBooks
Kronos
Collections
FDCPA
FCRA
SCRA
Business Operations
Team Management
Customer Relations
Advertising and Marketing
Financial Management
Inventory Management
Conflict Resolution
Negotiation
Documentation
Technical Support
Experience
2020- 2024
Onsite Moving and Logistics • Owner
Chandler, AZ
• As the owner, performed complex and specialized administrative work for a truck delivery company to facilitate and support overall management and operations of the company.
• Hired and managed a team of 10 employees, implementing processes to ensure great customer service and the protection of customer goods.
• Scheduled moves, managed costs, collected and verified timekeeping information on employees' time sheets.
• Implemented strategies and procedures for growth and development, including maintaining clients through advertising mostly through Craigslist, Thumbtack, delivering flyers, and referrals.
• Billed customers by creating invoices, collected and processed payments.
• Handled any complaints or damages for the customer to ensure satisfaction.
2019- 2020
Mobile Mini Solutions • Accounts Payable Representative Phoenix, AZ
• Placed calls to past due commercial account holders, following company calling guidelines, to discuss and negotiate payment arrangements.
• Established acceptable payment plans, including settlements, while building positive relationships with customers.
• Assisted customers to identify and explore sources of funds, helping to bring their accounts current.
• Generated and responded to written correspondence, such as letters and emails, maintaining a professional communication style.
• Maintained accurate and detailed documentation of conversations and agreements reached with customers.
• Collaborated with salespersons, personnel, and other team members to reach resolutions on challenging accounts.
Volunteer Work
Habitat for Humanity
Volunteer
Phoenix, AZ
Arizonans for Children Inc.
Fitness and Diet Trainer
Tempe, AZ
2019
AFNI • Small Business Payment Consultant
Tucson, AZ
• Ran credit reports for customers interested in obtaining American Express Credit Cards.
• Identified customer product and service needs through effective communication and listening.
• Provided basic technical support to customers, addressing inquiries related to American Express Credit Cards.
• Stayed informed about the features and benefits of American Express Credit Cards, effectively communicating these advantages to potential customers.
2015-2019
Santander Consumer USA • Level II Insurance Claims Representative Mesa, AZ
• Managed end-to-end processes for Gap Insurance, Total Loss Claims, and Repair, overseeing 60 accounts daily, ensuring seamless operations.
• Collaborated with insurance agents to gather necessary information for claims processing and verified documents from auto body shops to facilitate accurate settlements.
• Reviewed and shipped documents, approved settlement amounts, and issued letters of guarantee, ensuring compliance with established procedures.
• Led and trained teams in the Mesa Call Center, excelling as a leader in both the Customer Service and Collections departments.
• Maintained a consistent ranking in the Top 25% in production score metrics, demonstrating efficiency and effectiveness in customer issue resolution and collaboration across multiple departments.
Contact this candidate