Customer Service Data Entry

Diana Brown

Location: Columbus, OH *****

Work Authorization: US Citizen

Skillset Diana’s Experience

(In years)Skillset Last Used With…

Customer Service 10+T-Mobile / Nationwide

Call Skills 10+T-Mobile / Nationwide

Data Entry 10+Nationwide

Highest Level of Education Bachelor of Science: Business and Marketing Internet speed Download 592.31mbps and Upload 29.52mbps Why You Should Interview Me for This Role:

● DianaBrownisreadyforredeploymentandispresentlyengagedwithNationwideonly.Hercontractisset to conclude on January 1st,and she currently reportstoRebeccaWireman,herHiringManager.Diana Brown comes highly recommended by Rebecca Wireman.

● Leveraging extensive professional experience,delivered excellent customer service by resolving guest-specific problems in a challenging environment.

● Ensured the highest levels of customer service and positiveguestexperiencesbyconsistentlyachieving customer service goals and metrics.

● Motivational leader and organizational problem-solver with advanced supervisory,team building, customer service skills and skilled Trainer.

● Experiencesteppingintorolesandquicklymakingpositivechangestodrivecompanysuccessandfocused on using training,monitoring,and morale-building techniques to maximize employee engagement and performance.

● Well versed in providing prompt, efficient service for assigned task. Skills

● Customer Service

● Product and service

knowledge

● Sales monitoring

● Retail Space Planning

● Time Management

● Product branding

● Marketing tactics

● Strategic Planning

● Merchandising

● Customer relations

● Staff development

● Microsoft Excel

● Process Engineering

● Project Management

● Scheduling Management

● Strategy Development

● Team Development

● Time Management

● Training and Development

● Workforce Planning

● Staff training and

development

● Microsoft Office expertise

● Retail operations

management

● Closing and contract

negotiations

● Adobe Creative Suite

(Photoshop,Illustrator,

Dreamweaver)

● Graphic and Media Design

● Business Development

● Project management abilities

● Orienting and training

● Customer rapport

● Communication

● Customer Service

● Leadership

● Motivational Leadership

● Operations Management

● Problem Solving

● Retention Skills

Professional Experience

Nationwide, Private Sector CRS Retirement Solutions March 2022 to January 2024

Contractor for Pyramid Consulting- Customer Resolution Services

● Contractor- NIGO experience in Retirement Solutions Private Sector

● Able to optimally evaluate and recommend solutions to complex compliance issues.

● Data entry Trainer

● Run down report Trainer.

● Strong research, fraud mitigation and documentation development skills.

● Insurance, and/or financial services

● Applies information learned to advance or enhance the compliance program.

● Responsible for providing prompt, efficient service for assigned task.

● Fraud Mitigation using systems provided.

● Regularly and consistently demonstrates the Nationwide Values.

● Creates and maintains various reports.

● Creates and maintains internal manuals,documentation files,and other related regulatory records on more complex subjects, ensuring that our records and resources are up-to-date and remain accurate.

● Able to build and foster relationships.

● Demonstrate strong communication skills.

Proven ability to set priorities, organize work, and meet timelines.

● Creative, innovative, analytical thinking, and problem-solving skills. Giant Eagle, Inc, Foods

Nov 2018 to Nov 2020

Assistant Manager

● Delegated daily tasks to team members to optimize group productivity.

● Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

● Directed and led employees, supervising activities to drive productivity and efficiency.

● Collaborated with the store manager to develop strategies for achieving sales and profit goals.

● Enforced company policies and procedures to strengthen operational standards across departments.

● Organized schedules, workflows, and shift coverage to meet expected business demands.

● Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

● Completed inventory audits to identify losses and project demand.

● Initiated inventory control measures to manage and replenish stock,maintain cost levels,andmeetcustomer demand.

● Implemented training processes for newly hired employees and supervised department managers,shift leads and production personnel.

● Planned and prepared workflow schedules, delegating tasks for a 9-member team.

● Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

● Developed training, assessment and performance monitoring programs to coach and mentor employees.

● Managed personnel scheduling, facilitating adequate coverage to meet demand.

● Oversaw team development according to industry service standards to further customer loyalty. La Petite Academy

Feb 2010 to Aug 2014

Teacher

Aug 2014 to Jan 2019

Assistant Director OCCRRA member lvl III

● Accountable fortheoperationoftheschool,ensuringthattheschoolisoperatinginaccordancewithcompany and state licensing standards.

● Responsible for ensuring an educational, caring, and safe environment for the children and parents.

● Spark imagination, build self-esteem and help children discover new things each day.

● Provide a choice in educational programs for the communities that we service.

● Recruit, select and retain quality staff.

● Help achieve profitability for the company.

● Touring Parents and entering Sugar.

● Acting Director when the Director is out of town.

● Maintaining State training hours for all employees.

● Ordering and making food if the cook is unavailable as well as creating menus.

● Maintaining safety as the safety captain.

● Third party correspondences as well as maintaining third party binder.

● Overlooking work orders and building maintenance.

● NEO training new employees.

● Pick up and drop off children from school.

● Oriented, trained, and directed staff to achieve objectives.

● Managed schedules by completing work accurately and on time.

● Mentored new employees on industry practices and business operations.

● Monitored team compliance with safety and health guidelines.

● Oversaw staff, financials, and key performance indicators to manage business operations.

● Cultivated and maintained positive relationships with employees and freelance personnel.

● Directed special projects and daily operations.

● Recruited, trained, and managed volunteers.

● Established budgets and tracked expenses to drive operational efficiency.

● Improved staff morale by optimizing workload to support work-life balance.

● Built a strong community referral network.

● Negotiated vendor pricing to save equipment and supplies costs.

● Leveraged market knowledge and leadership to increase profits.

● Developed premier client portfolio.

● Maintained CRM database by entering referral and appointment data.

● Identified marketplaces trends to shape solutions and approaches.

● Helped put Star program portfolios together and helped prep classrooms for Star inspections. T-Mobile

Aug 2006 to Feb 2010

Assistant, CSR

● Creates customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries.

● Retention and escalations skills

● Provides support for new data products and service initiatives.

● Increases revenue via execution of various sales initiatives.

● Successfully completes Advanced Care training and additional training to focus on specific areas as required.

● Delivers one-contact resolution of customer issues.

● Demonstrates positive and cooperative behavior with customers and coworkers.

● UsesautomatedKnowledgesystem,aswellasanytrainingtoolsprovidedtodeliverexceptionalservicetomeet T-Mobile's productivity and quality standards.

● Appropriately disburses adjustments and credits.

● Keeps aware of all changes by reading and understanding documentation provided through automated knowledge systems, team meetings, centre handouts and/or training.

● Assists with escalated customer issues and concerns.

● Utilizes negotiation and problem-solving skills to ensure customer retention and loyalty.

● Processes customer requests to disconnect service.

● Meets/Exceeds all departmental goals and business objectives.

● Handles basic customer care skills plus any additional skills that are in that site or as business needs dictate. Education and Training

● Bachelor of Science: Business and Marketing, University of Phoenix

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