Customer Service Project Management
Resume:
SHARON TURNER
907-***-**** ***************@*****.*** Fairbanks, Alaska 99709
Dynamic and results-oriented professional with a proven track record at Sykes International, where I excelled in enhancing customer satisfaction and loyalty through exceptional problem-solving and communication skills. Leveraged analytical abilities and computer proficiency to streamline operations and improve service delivery. Demonstrated leadership by mentoring new team members, significantly contributing to team cohesion and project management success.
professional summary
skills
• Analytical Skills • Report Generation
• Reading Comprehension • Product Knowledge
• Product and service knowledge • Problem-solving abilities
• Computer Proficiency • Research
• Project management abilities • Team building
• Account Management • Call Center Operations
• Filing
experience
CUSTOMER SERVICE REPRESENTATIVE
Sykes International, Manila, Philippines
Oct 2018 - Mar 2021
Handled customer complaints and
inquiries in a courteous and efficient
manner.
•
Demonstrated excellent communication
skills, both verbal and written, in order
to effectively interact with customers.
•
Developed strong customer
relationships and loyalty through
effective communication.
•
Maintained knowledge of company
products to provide helpful suggestions
and recommendations to customers.
•
Apr 2003
BACHELOR OF SCIENCE (B.S.) IN
HOTEL AND RESTAURANT
MANAGEMENT
Lipa City Colleges,
Lipa City,Batangas,Philippines
education
WORK FROM HOME
Responded to telephone inquiries and
complaints following standard operating
procedures.
•
Greeted customers by name and
displayed respectful attitude, helping
develop rapport with customer base
and build lasting relationships.
•
Addressed customers courteously using
suitable methods and problem-solving
skills.
•
Assisted with training and mentoring
new team members.
•
Utilized problem-solving techniques to
identify solutions for complex customer
inquiries.
•
CHAT LIVE SUPPORT & COLLECTIONS
REPRESENTATIVE
Teletech, Lipa Citt, Philippines
Oct 2017 - May 2020
Demonstrated ability to effectively
manage a high volume of customer
accounts and maintain accurate
records.
•
Developed strong communication skills,
both verbal and written, to interact with
customers in a professional manner.
•
Successfully negotiated payment plans
with customers in order to reduce
overdue balances.
•
Assisted customers with payment
arrangements that fit their individual
financial needs.
•
Investigated customer complaints
related to billing errors or discrepancies
in a timely manner.
•
Applied knowledge of collection laws,
regulations, and procedures when
collecting on past due accounts.
•
Managed escalated calls from clients
regarding their delinquent accounts.
•
Participated in conferences and training
seminars related to collections best
practices.
•
Established positive relationships with
customers by providing excellent
customer service.
•
Negotiated with customers to reach
payment agreements.
•
STORE SUPERVISOR
Citimart Island Mall, Calapan City,
Philippines
Feb 2014 - Jul 2016
Engaged with customers to build
relationships and brand loyalty, using
company tools.
•
Inspected store displays regularly to
ensure they were clean, organized and
up-to-date.
•
Executed store opening and closing
procedures to facilitate daily operations.
•
Developed and maintained effective
relationships with customers, staff and
management.
•
Adjusted store staffing based on
demands of business.
•
Monitored store operations including
cash handling, customer service
standards and security protocols.
•
Conducted regular inventory checks to
monitor stock levels and replenish
supplies as needed.
•
Provided timely feedback to employees
on performance and development
needs.
•
Resolved customer sales and service
complaints to foster positive experience
and retains customers.
•
Reconciled POS with accurate balances
and deposits prepared as defined
through policy and procedures.
•
Enforced company policies while
providing excellent customer service in
fast-paced environment.
•
Supported management team to
achieve sales results and grow business.
•
Coached store associates using huddles,
observation checklists, and evaluations.
•
Reviewed operational records and
reports to project sales and determine
profitability.
•
Responded to escalated customer
inquiries to assist staff with complex
transactions.
•
Directed store earnings by driving top-
line sales and managing controllable
contributions.
•
Collaborated with vendors to negotiate
contracts for merchandise purchases at
discounted rates.
•
Recruited, trained, and supervised
results-driven retail associates.
•
Organized weekly team meetings to
discuss sales targets, operational plans
and strategies for success.
•
Managed employee scheduling, payroll
processing, budgeting and financial
reporting.
•
• Assigned employees to specific duties.
Enforced safety, health, and security
rules.
•
Monitored sales activities to ensure that
customers received satisfactory service
and quality goods.
•
Inventoried stock and reordered when
inventory dropped to specified level.
•
Authorized payments and merchandise
returns.
•
Examined merchandise to ensure that it
was correctly priced and displayed and
that it functions as advertised.
•
Provided customer service by greeting
and assisting customers and responding
to customer inquiries and complaints.
•
Examined products purchased for resale
and received for storage to assess
condition of each product and item.
•
volunteer experience
Feb 2024 - Present TEAM MEMBER Filipino American Organization, Fairbanks, Alaska Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
•
• Communicated effectively with customers, supervisors, and team members.
• Performed opening and closing duties, including store cleaning and restocking.
• Arrived on time for shifts and adhered to company dress code guidelines. Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
•
Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs.
•
• Provided excellent customer service through solving problems and answering questions.
• Greeted customers and answered questions regarding products and promotions. community service
Jun 2024 - Present SARGEANT & ARMS Filipino American Organization, Fairbanks, Alaska
• Worked with coworkers to complete tasks.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Responded quickly to meet customer needs and resolve problems. Committed to delivering excellent customer service while working in a fast-paced environment.
•
• Provided efficient and courteous service to customers at all times.
• Participated in ongoing training to enhance own job skills and knowledge.
• Focused on learning new skills and staying updated with industry changes.
• Managed and coordinated multiple projects while ensuring timely completion.
• Met deadlines while maintaining high-quality deliverables.
• Identified ways to improve efficiency in operations and implemented process changes. Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
•
Contact this candidate