Information Technology Product Owner

Timothy B. Ingling

H: 908-***-**** C: 908-***-**** ad7sre@r.postjobfree.com LinkedIn Profile

SUMMARY

A results-driven Information Technology professional with extensive experience in software development

management, customer service and implementations across the financial, healthcare and construction

industries. Consistent delivery of exceptional software products through the incorporation of business

acumen, technical skills and an outstanding work ethic. Analytical, with strong collaborative skills.

AREAS OF EXPERTISE

Agile Methodology Product Management Business Intelligence

PROFESSIONAL EXPERIENCE

Unanet, Dulles, VA (03/2023 – 07/2024)

Sr. Product Owner

Member of a product team responsible to build/enhance Accounting ERP features: invoice design, AR Automation, dashboards, project management, billing, payments.

Built, prioritized and maintained the product road map based on stakeholder and strategic business goals.

Conducted product owner duties such as: creating user stories, refinement, grooming, prioritization, sprint planning, capacity planning, backlog management, remediate impediments.

Partnered with the UX team and Subject Matter Experts (SME’s) to ensure the product solution aligned with customer and business requirements.

Billtrust, Lawrenceville, NJ (05/2018 – 02/2023)

Sr. Technical Product Owner (08/22 – 02/23)

Member of the development team responsible to modernize key internal processes: Invoice Email Delivery Platform migration, Daily Invoice Open Balance Process, Invoice – Payment Integration.

Sr. Product Owner (05/18 – 07/22)

Member of a product team that developed a suite of products that allowed the company to be more competitive in the Order to Cash marketplace. Products consisted of: Accounts Receivables Management, Payments Integration, Enterprise Dispute Management, Business Intelligence.

Built, prioritized and maintained the product road map based on stakeholder and strategic business goals

Conducted product owner duties such as: creating user stories, refinement, grooming, prioritization, sprint planning, capacity planning, daily stand-ups, remediate impediments.

Collaborated with cross functional teams (development, QA, UX) to evaluate, develop and test new product features.

Coordinated effective product demonstrations with solution consultants.

Responsible for on-line product documentation and release notes.

Assisted the Product Service Organization during the product implementation cycle.

Business Intelligence:

- Led Proof-of-Concept effort to determine the use of a reporting tool within Accounts

Receivable and Dispute systems.

- Designed reports and dashboards that provide KPI’s and actionable information for customers.

- Developed and conducted training programs for both internal teams and customers.

NICE Actimize, Hoboken, NJ (04/2017 – 03/2018)

Sr. Solution Specialist – ERCM

Defined and created robotic process automation (RPA) demonstrations for the pre-sales team showcasing how this technology could benefit financial services organizations.

Supported and provided technical guidance and product in-depth knowledge to pre-sales, sales

and professional services teams throughout the sales cycle.

Fidelity Information Services – Receivables Solutions, Parsippany, NJ (02/2006 – 08/2016)

Product Manager - Global Credit Risk

Contributed to 75% sales growth of the credit management product through quality driven implementations of client-based features such as: configurable credit limit approval workflow, dynamic retrieval/integration of external information, automated credit reviews.

Engaged customers through focus groups and on-site visits.

Built, prioritized and maintained the product roadmap based on stakeholder and business goals.

Managed the product backlog (grooming, prioritization and refinement.

Robert Half Technology, Woodbridge, NJ (09/2004 – 01/2006)

Consultant

Key member of the information technology Sarbanes-Oxley compliance team which designed

and tested key controls for data center operations, information technology management and

application change control.

Johnson & Johnson, New Brunswick, NJ (11/1987 – 07/2004)

Technology Manager

Designed and supervised the implementation of a state-of-the art point of sale reporting

system. The system enabled a 95% time reduction in the weekly sales reporting process.

Led the system analysis and implementation of a suture inventory management system which

produced a first year $16M sales increase.

Education

Bachelor of Arts - Computer Science, Rutgers College, New Brunswick NJ

Certifications

Pragmatic Marketing – Foundation and Launch

Certified Scrum Product Owner (CSPO)

Project Management Essentials with CAPM program

Technical Skills

Business Software: Atlassian JIRA/Confluence, Aha! Roadmap Software, Slack,Figma, ZenDesk, Pendo, SendGrid

DataBase: MSSQL, MySQL, SnowFlake, SQL developer, SQL Server

Business Intelligence: Looker, LookML, iDashboards

API Tools: Swagger, Postman

Community

Scoutmaster

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